Does Serena Tulum - Adults Only offer free cancellation for a full refund?

Yes, Serena Tulum - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Serena Tulum - Adults Only?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Serena Tulum - Adults Only?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Serena Tulum - Adults Only?

Yes, there's free self parking.

What are the check-in and check-out times at Serena Tulum - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in is available.

What is there to do at Serena Tulum - Adults Only and nearby?

Serena Tulum - Adults Only has an outdoor pool and a fitness center, as well as spa services and a garden.

What's the area around Serena Tulum - Adults Only like?

Serena Tulum - Adults Only is a short 13-minute walk from Tulum Beach and 15 minutes' walk from Tulum National Park.

Serena Tulum - Adults Only, Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 27, 2022

Stayed here for one night but all in all it was an amazing experience!

Hollo, 1-night trip

10/10 Exceptional

Dec 21, 2018

Awesome new hotel with a unique service, excelent facilities and located in the heart of Tulum Riviera. I truly recommend this place!!

2-night trip

6/10 Good

Mar 30, 2023

If you want to be one with nature this is your place.

Oscar, 3-night trip

10/10 Exceptional

Sep 8, 2022

I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing

Daniela, 2-night trip

8/10 Very good

Aug 31, 2022

The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!

Jeneen, 4-night trip

2/10 Poor

Sep 12, 2022

Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady

Ida, 5-night trip

6/10 Good

Dec 3, 2023

8/10 Very good

Feb 13, 2023

hilary, 1-night trip

10/10 Exceptional

Jan 4, 2023

Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva

2/10 Poor

Dec 8, 2022

María del Rocio, 2-night trip

10/10 Exceptional

Jul 22, 2022

TOMMASO, 7-night trip

10/10 Exceptional

May 23, 2022

José Eduardo, 1-night trip

8/10 Very good

May 1, 2022

Une escale d’une nuit au Serena Tulum, reposante et agréable. Le personnel est aux petits soins et très disponible. Un bémol , Le petit déjeuner aurait peut-être besoin d’être un peu amélioré…. Et la jolie piscine est très chlorée… Rien à voir avec l’hôtel..Les abords, la plage est comme toute la côte caraïbe envahie de sargasses et de déchets, et apparemment rien n’est fait pour nettoyer un minimum… On est loin de la carte postale !

violaine, 1-night trip

10/10 Exceptional

Apr 30, 2022

Good property good stay

Bhranti, 2-night trip

10/10 Exceptional

Apr 30, 2022

We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)

Julie, 4-night trip

10/10 Exceptional

Apr 7, 2022

Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent

John, 7-night trip

10/10 Exceptional

Mar 31, 2022

This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍

Jesus, 7-night trip

10/10 Exceptional

Mar 25, 2022

Francisco, 1-night trip

8/10 Very good

Mar 10, 2022

The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.

Heidi, 5-night trip

10/10 Exceptional

Mar 7, 2022

Excellent service.

Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again.

Francisco, 3-night trip

4/10 Fair

Feb 26, 2022

Sally, 6-night trip

6/10 Good

Feb 17, 2022

J'ai bcp aimé le cadre, hébergement niché en pleine forêt ainsi que la salle de sport en pleine nature, un grand plus pour cet établissement. Petit déjeuner inclus mais très peu de choix, boisson chaude pas tjs chaude, personnel qui ne parle que l'espagnol.

VERO SYLVIE, 6-night trip

6/10 Good

Feb 17, 2022

Not what was expected.

Danny, 5-night trip

8/10 Very good

Feb 15, 2022

Localização muito boa!

Excelente hotel, super agradável. Muito bem localizado. Única questão ruim foi que ficamos em um quarto no térreo e acima tinha outro quarto e sem forro faz muito barulho. Atrapalha realmente pra dormir!

Mayara N, 5-night trip

10/10 Exceptional

Feb 11, 2022

It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there.

Nonkululeko, 6-night trip

Serena Tulum - Adults Only

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