Everything was amazing about the hotel except the elevator situation. There are only 3 elevators for 40 floors and one of them was out of service while another was being used by staff. So the wait to take it up to your room wasn’t the best. And since we were on the 30th floor we couldn’t even take the elevator down due to the one being full every time. We had to walk down 30 flights of stairs twice.
Manob
Manob (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
We honesltly loved this location. it had a agreat resteraount on the j40 floor for adults only. ohterwise location was fantaaaastict. service was great at te front dest. resteraunt service was a little cold and without charatcter but the experiecne over rode their detached atttude. fantastic value and excellent location
David
David (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月20日
OK, but not 4-stars
I'm not sure this should be classified as a 4-star hotel. It's okay, but not luxury. The rooms are pretty small. The service was ok. I had to ask twice to have soap delivered to the room. The heater was pretty loud. The batteries in the TV were dead. I showed up at 12:30 and my room was ready, but they had to charge me $35 for an early check in. The room was just going to sit there empty otherwise. I don't get the purpose of this policy other than to frustrate customers and make more money.
Scott
Scott (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月20日
The elevators were frustrating. Stairs should be available from the inside of the hotel.
Maura
Maura (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月19日
James
James (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Mitchell
Mitchell (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
Sean
Sean (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
We enjoyed our stay. This was our first time here in New York.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月12日
Nora
Nora (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月8日
Fnu
Fnu (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Trinitey
Trinitey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Donna
Donna (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Christopher
Christopher (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月5日
Will never stay here again
Rude staff, policies are not transparent. I apologized to front desk staff because I didn’t realize you needed to call an hour before to get your car retrieved from valet (cost: $88) and the response was “Well that sucks.”
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Giovanni
Giovanni (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
Tammy
Tammy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Great place to stay
The team here goes above and beyond to ensure that their guests are satisfied and have everything they need. Special mention to Abraham for being accommodating and kind.