What an amazing hotel
Great service and great food.
Shame about the poor WiFi in my room.
Had to sit in the lounge to do work emails.
Iain
2 晚行程
10/10
This hotel - or rather complex - is a real gem. Spa, quad biking, axe throwing, secret forest and forest amphitheatre. Fantastic variety of activities, and friendly, helpful staff who are very eager to ensure your stay is perfect. This included going the extra mile to ensure I was able to video conference despite the challenge that a building with thick stone walls presents for wifi. Rooms are superb with every possible amenity.
David
3 晚商務旅程
6/10
Service ranged from excellent to poor. Took allergies very serious which was fab but waited a long time to order drinks at bar and food. Check out time nobody at the fest waited a while before member of staff showed up.
Hotel itself seems dated. Rooms not clean. Windows gives in dirt. Extractor fan covered in dust. Wall paper peeling all walls etc. not worth the price paid for especially as we did a suite
Sarah
2 晚家庭旅程
10/10
Shaun
1 晚行程
10/10
Authentic ancient setting with fairy lit forest walks! What’s not to like?
Moira L.
1 晚行程
10/10
What a great hotel and location. Truly magical
kifayatullah
1 晚商務旅程
8/10
Hollie
1 晚行程
8/10
The hotel and grounds are lovely could do with the odd tlc in places but nothing bad as it is an old building
Are room was lovely only small down side was the bathroom could do with a spruce up the grouting around the bath wasn’t the best and in some places had come out
We dined at the restaurant and the food was lovely the service was a little slow but could of been understaffed but not enough to complain like a few others did ( to get the odd freebie ) would stay again but in the summer so we could enjoy the grounds more
Craig
1 晚浪漫旅程
10/10
Tim
1 晚商務旅程
10/10
p
1 晚商務旅程
6/10
Richard
1 晚行程
10/10
Beautiful estate with historical interest.
Rooms very nice. Service very good.
Would definitely be pleased to return.
freya
1 晚行程
10/10
Great location. You will need a car as it is remote. The grounds are lovely and it is very peaceful.
Julian
1 晚行程
10/10
Phil
1 晚行程
10/10
Lovely hotel and staff
Nicholas
1 晚商務旅程
6/10
We had stayed here in the past and were looking forward to returning. We were given a nice room for our 2 night stay and I have to say the building and the history of the place is one of the reasons we returned.
However on this occasion we had a number of issues that I feel should be mentioned.
Firstly, although some of the older staff were excellent, there seems to be a disconnect between some of the younger staff as to what level service should be given in hotel of this quality. There were a lot of young people on duty and I assume they were receiving training which is of course fair enough. However this lack was also experienced in some of the older staff. For example the gentleman manning the bistro restaurant where we went for coffee on one of the days was very discourteous when we advised him we didn't want lunch, only coffee. He grabbed the menus back from us and walked away before we'd even finished ordering. When he returned I asked if we could have some biscuits, he grunted "probably not but I'll take a look". We never got biscuits or an explanation.
Our room was cleaned after the first night but when we returned to the room we found the bed had been made but looked like someone had been sleeping on it as it was so messy, we also found nasty brown "smears" on the clean towels. I took these to reception to complain but there was no manager available. I was told a manger would contact me before I left or by email afterwards, I never got a reply. Never heard anything
Gary
2 晚行程
10/10
Hotel and staff lovely, food in restaurant amazing