It was very unique. It was closed by the fire marshal and police. Totally vacant. No one there.
Bob
Bob (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2019年6月19日
This property is out of business as I learned at midnight when my taxi pulled up to the boarded hotel. No one bothered to notify me prior. My experience rebooking was a nightmare and took many hours on the phone.
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
2/10 欠佳
2019年5月26日
I am absolutely unsatisfied with Sure Stay and this booking through your company. I called them as soon as I landed (which was 10:50) at night for their shuttle service from airport to hotel. Five phone calls. Nobody answered. I am forced to take a taxi to address and nobody is there. There is caution tape on the outside. A few lights on the bottom floor, no lights on any of the other floors. No cars in the parking lot. The cab took me back to the airport and between myself and my friend, back in Florida, we spent 2.5 hours trying to find me a place to stay the night. Apparently, all the hotels were booked because of the Blues Game and NKOTB concert. Why did I have to go through that miserable experience when I booked this hotel through your website two months ago? I want a full refund, as I had to make other hotel reservations plus a miserable time. You don't treat your customers like that.
Tara Metternich
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
2/10 欠佳
2019年5月8日
I called them five times to come pick me up at airport. No answer. I took a cab to the address given to me on the internet. Nobody answered the phone because nobody was there. Never Again!
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
2/10 欠佳
2019年4月26日
We arrived at night to find the hotel shut down due to a gas leak. We had booked a few weeks before but received no notice that it was closed and no refund. Overall, a bad experience and a rough start to our time in saint louis.
真實旅客
1 晚友伴旅程
Expedia 真實旅客評價
2/10 欠佳
2019年4月26日
This hotel was a scam. Upon my arrival at the airport I called the hotel for the shuttle and was told the hotel was closed for a gas leak and I would need to find a different place to stay. I asked about a refund and was told I’d have to get it from Expedia. I found a new place to stay and the driver of that hotel’s shuttle told me this hotel doesn’t exist and this happens to people all the time. I looked up the hotel on Google, and sure enough it says “permanently closed.” I called Expedia about a refund which they said they needed to process with the hotel. The hotel rejected the refund request “due to their policy.” Thankfully, after a second call, Expedia stepped up and refunded my money to me despite the hotel’s refusal.
Will
Will (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2019年4月24日
Gas leak when we tried to check in. Hotel was closed. Had to make alternate accommodations. Have been told by Expedia they won’t refund. Will dispute!
真實旅客
1 晚行程
Expedia 真實旅客評價
6/10 不錯
2019年4月19日
I shouldn't have paid the full amount if I was only there for a couple hours I should have got a discount because I checked in at midnight and I was only there till 7 in the morning or 8 so it wasn't a full day there
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2019年4月8日
真實旅客
1 晚行程
Travelocity 真實旅客評價
8/10 很好
2019年4月8日
真實旅客
1 晚行程
Expedia 真實旅客評價
6/10 不錯
2019年4月5日
真實旅客
1 晚行程
Expedia 真實旅客評價
4/10 一般
2019年4月4日
Convenient
Parking for airport was great and best price.Hotel needs some serious work to make my wife stay again.
Paul
Paul (1 晚浪漫旅程)
Hotels.com 真實旅客評價
4/10 一般
2019年4月2日
The room was ok, but the bathroom was another story. The shower curtain was stained and dirty, and the shower area looked like it hadn’t been cleaned in weeks.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2019年4月1日
真實旅客
1 晚行程
Expedia 真實旅客評價
4/10 一般
2019年3月31日
Disappointed
This place really needs updated. Not at all satisfied with my stay luckily it was just for one night if it was longer I would have checked out and stayed somewhere else.
Matthew
Matthew (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年3月31日
真實旅客
3 晚行程
Expedia 真實旅客評價
8/10 很好
2019年3月29日
It was ok
Jonathan
Jonathan (1 晚浪漫旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年3月27日
真實旅客
1 晚行程
Expedia 真實旅客評價
4/10 一般
2019年3月27日
The staff was very accommodating to make sure we had a shuttle ride when we had a late arriving flight. But would not stay here again. Odd set up and very noisy all night long.
Suzette
Suzette (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2019年3月25日
Staff needs training
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2019年3月24日
真實旅客
2 晚行程
Expedia 真實旅客評價
6/10 不錯
2019年3月24日
The rooms was a lil dirty lamps didnt work.. There was a few blankets and towels
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2019年3月23日
Very convenient as it’s near the airport and it is not expensive at all.