4/10 一般
2024年11月24日
Nothing ‘Executive’ about this place
Disappointing Experience at Monk-Di Executive Suites-Alura
From the start, the owner’s communication was abysmal. Despite arriving at a very reasonable hour (5 PM), we had no way to get into the unit. Multiple attempts to reach the owner went unanswered, leaving us stranded and frustrated in the cold.
When we finally managed to access the suite (from a stranger letting us in the building), we had to wash all the dishes - lip stains on them—completely unhygienic and unacceptable for a supposed “executive suite.”
Despite this, we went out of our way to leave the place cleaner than we found it, only to be completely ignored when requesting the return of our $500 damage deposit.
Today is day 3 with no response, which is both unprofessional and unethical to not respond at all.
The booking site has been helpful and is monitoring the situation.
I would not recommend Monk-Di Executive Suites-Alura to anyone. Especially those looking for an ‘Executive Suite’ - the unit and its furnishings are far from Executive. The lack of communication, poor cleanliness, one shared key and struggle to get damage back make this experience one I’d prefer to forget.
Save yourself the hassle and book elsewhere.
Marsha
Marsha (5 晚行程)
Hotels.com 真實旅客評價
