I called the one touch service and your staff called Teo pick up my call at 10pm on 9/6. He made a spa reservation for me at 11:30 am on 10/6. When I came down at 11:30 on 10/6, the staff in the spa center said the receptionist didn't call them and they have no reservation for me at 11:30.
Then I came up to the receptionist who called UCi and she confirmed I have made a reservation at 11:30am. She called the staff in the spa center and she told me I could do the spa right now at 12am.
I came down to the staff in the spa center and waited for 20 minutes. The staff in the spa center said she had already told the receptionist that they are full and they could not do it right now.
Then I came up to the reception again and the manager said she could only help to made another appointment for me.
It took me one hour to go up to the reception and go down to the spa center again and again and wait for the receptionist and spa center staff to confirm the booking.
It took 3 hours to wait for the dishes for dinner although the restaurant was empty.
Yuk shan
Yuk shan (3 晚浪漫旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 9 日
Room sink was sticky and water logged
emily
emily (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 4 日
john
john (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 17 日
Rent værelse.
jessica
jessica (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 7 日
Quarto amplo e limpo, funcionários sempre aptos a ajudar. Excelente café da manhã. Hotel muito fiel às fotos apresentadas. Recomendo
eduardo
eduardo (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 15 日
Christian
Christian (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 9 日
Khalid
Khalid (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 8 日
Elizabeth
Elizabeth (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 25 日
Van Hoa
Van Hoa (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 25 日
The people are gorgeous at the hotel. But need so much more training by the hotel group in hospitality, house keeping and general services. For what you pay not up to scratch
Benjamin Edmond
Benjamin Edmond (4 晚行程)
Wotif 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Nettes Personal, gute Lage, Tolle Anlage und sehr sauber. Perfektes Hotel.
Maurice
Maurice (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 12 日
Victoria
Victoria (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 7 日
Essa
Essa (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Martin
Martin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Bali vacation
Large rooms, comfortable beds, and beautiful, friendly staff