The staff at the Renaissance are consistently kind, helpful and conscientious.
Rebecca
1 晚家庭旅程
6/10
Our rooms were dirty when we walked into them had to go back down to the front desk to get new rooms, had asked for connecting rooms but were instead given rooms very far apart
Larry
1 晚家庭旅程
6/10
Pet friendly
Jason
1 晚浪漫旅程
10/10
Joel
1 晚家庭旅程
10/10
I lake all the service and how clean it is.
Osbaldo
2 晚行程
10/10
Hana
2 晚行程
10/10
carolyn
2 晚行程
10/10
Mark
1 晚行程
10/10
The hotel staff were very chill, bar was fun.
Aaron
1 晚行程
10/10
Was there for a business event and was very happy with the property and its dinning and entertainment options.
Dennis
2 晚商務旅程
10/10
ROSE
2 晚行程
8/10
I stay here every other week (3-4 nights a month) so while this might sound silly, my core complaint is the coffee machines in the room. No respectable hotel has coffee machines that require guests to run boiling water through single use PET plastic - a known carcinogen and totally gross to essentially get a single use plastic with coffee grains to a near melting temperature. Every other hotel above $250/night has moved to the small nespresso machines that use aluminum pods. I seriously might stop staying here due to this - I'm here for business frequently, wake up needing coffee in my room to start on emails/shower before work and this is a big deterrent. Otherwise, it's a good location, rooms are clean and staff is lovely. This is just one of the more notable things that should be addressed by a high-end hotel.
Alexis
3 晚商務旅程
8/10
Timothy
3 晚行程
10/10
Pictures don’t do the hotel justice. The spa amazing. The staff friendly and knowledgeable of the area, very helpful.
Lemetrica
2 晚浪漫旅程
6/10
Alexis
1 晚行程
10/10
The best hotel in Reno… bar none!
Best in class customer service. Beautiful accommodations - well appointed room, spectacular restaurant and perfect river front location.
Christina
1 晚行程
2/10
When we checked out one of staff members were not nice and not welcoming. They didn't even smile or ask us about our stay. They questioned a for request email thinking it was coming from me. We felt we were treated as if we re criminals. Not coming back here again.