Does The Golden Bay Hotel Batam offer free cancellation for a full refund?

Yes, The Golden Bay Hotel Batam does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at The Golden Bay Hotel Batam?

Yes, there's free self parking.

Is airport shuttle service offered by The Golden Bay Hotel Batam?

Yes, an airport shuttle is available. The charge is IDR 120000.00 per vehicle one way.

What are the check-in and check-out times at The Golden Bay Hotel Batam?

Check-in start time: 2 PM; Check-in end time: 9 PM. Check-out time is noon.

What is there to do at The Golden Bay Hotel Batam and nearby?

The Golden Bay Hotel Batam has a water park and spa services, as well as a picnic area.

Are there restaurants at or near The Golden Bay Hotel Batam?

Yes, Cheng Ho offers international cuisine.

What's the area around The Golden Bay Hotel Batam like?

The Golden Bay Hotel Batam is located a short 8-minute walk from Miniature House Indonesia.

The Golden Bay Hotel Batam, Batam: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Apr 17, 2017

Two Thumbs Up

Good and affordable! Staffs all were amazing! Very helpful wherever I face difficulty.

6/10 Good

Mar 7, 2020

Azura, 2-night trip

2/10 Poor

Feb 6, 2020

網上環境照片跟現場實況相距甚遠，不建議入住

網上環境照片跟現場實況相距甚遠，房間內傢俱、物品均破舊不堪，浴巾很骯髒，浴室備品全都沒補，也沒提供吹風機。飯店雖有免費接駁巴士，但需提早預訂，櫃檯人員不會主動說明及告知提醒。

1-night trip

8/10 Very good

Jan 24, 2020

1-night trip

8/10 Very good

Nov 21, 2019

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.

3-night trip

2/10 Poor

Oct 29, 2019

Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god

2-night trip

8/10 Very good

Oct 18, 2019

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.

RONNIE, 3-night trip

10/10 Exceptional

Oct 15, 2019

Great value hotel.

Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.

Matt, 1-night trip

2/10 Poor

Jun 22, 2019

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money

4-night trip

6/10 Good

Jun 10, 2019

water is inconsistent, you get burn. If you turn on hot, otherwise too cold

Lynn, 2-night trip

10/10 Exceptional

Jan 1, 2019

Ayang, 1-night trip

10/10 Exceptional

Dec 21, 2018

Very Friendly Staff

Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.

CLEMENT, 1-night trip

2/10 Poor

Nov 12, 2018

Poor maintenance, Heater is not consistent, got burn if adjusted hot. otherwise too cold. Bed linen smell from not dry properly

lynn, 1-night trip

10/10 Exceptional

Oct 24, 2018

Super good

1st impressions...the staff..Nona ( Hope I'm correct) Speak to us in mandarin when she look at our passport. This make me feel at home. She then politely inform us the room is not ready and quickly highlight to us on the free shutter bus to the two major shopping mall. 2nd impression... when we checked in the room ,WOW again..the room was clean and fresh. The tower and bedsheets was soft and have nice smell, so it was bless to checked in just after cleaning up. 3rd impressions.. Whenever we are in and out of the hotel the staff will always greet and open the door for us. So we are paying 3.5 stars price but receiving 5 stars service. No problem all on their location and sowhat if they are away from shopping malls ,strongly recommend to stay on this hotel when visiting Batam.

Chia, 2-night trip

10/10 Exceptional

Oct 20, 2018

Kugan, 1-night trip

10/10 Exceptional

Oct 17, 2018

Didier, 1-night trip

6/10 Good

Sep 13, 2018

Chesp hotel with no frills

Local area has some restaurants nearby.

4-night trip

6/10 Good

Aug 17, 2018

Hot water not consistent

Hot water is not consistent, even though we set. Afraid little kids can get burn

Lynn, 3-night trip

10/10 Exceptional

Jun 6, 2018

Nice comfortable hotel

Nice comfortable table. Good service and at 50000rup, a reasonable breakfast to keep you going till lunch in town. Service is good, from reception to restaurant staff to shuttle drivers, all are courteous and well trained. Can just walk to the attractions at Golden Batam which the day tours bring you to, but a waste of time . Free shuttle service to city centre is useful, especially after the horror stories I read on Trip advisor about the taxi system there. But time taken to reach n return plus waiting time means those who like shopping should consider more expensive equivalent hotel in centre. Inconsiderate guests talking at 1am in the corridor and stupid tour guides shouting in the corridors at 5am waking up the tourists for early morning call spoiled my last night there. This wasn't the hotels fault but perhaps they can inform tour groups about unacceptable behaviour Overall, those looking for cheap clean hotel, and just a quiet place to relax bum around, this is a good place.

mikael, 1-night trip

10/10 Exceptional

Jun 4, 2018

Value for money with best services

Nice and enjoyable stay, friendly and helpful staff, value for money

Yuet Wah, 1-night trip

4/10 Fair

May 28, 2018

Could be better

Overall, it's an average hotel if you need a place to reside in batam. For the price you're paying, you shouldn't expect something out of the ordinary. I feel that the cleanliness of the hotel and the rooms could be massively improved. Stains in the toilet. Doesn't smell fresh. (And there was soap on the floor when I came in for the first time). The condition of the room could be improved too. Having stayed at other hotels in batam within the same rating and price, this hotel is behind the rest of them. Breakfast is alright. Nothing much to choose from. But it keeps you full if you're able to eat something off the selection. There are a few eateries within walking distance so if you need to, go get a bite outside. There's a minimart just right down the road too. Distance to major places in batam center is alright. Within 15 minutes drive. However it could be quite far if you're planning to visit attractions in sekupang, harbour bay or maybe even barelang. All in all, it's decent for a short stay. But not a place to impress your crush or scandal you're bringing over to stay with you.

Shan, 1-night trip

8/10 Very good

May 27, 2018

Nice hotel

The room is clean and nice.

Enik, 6-night trip

8/10 Very good

May 21, 2018

Can’t get anything cheaper for a good 3-star hotel

Just opposite the go-kart and other adventure places. Free Shuttle service provided to go BCS And Nagoya Hills. Best value for money. Like the firm pillows and bed, just need to work on the hot-cold water. It gets either really hot or cold, despite the direction you turn the mixer tap. Ask for room away from the foodcourt...

Judy, 2-night trip

10/10 Exceptional

May 17, 2018

value for money, big clean room, good eats walking distance

Didier, 1-night trip

8/10 Very good

May 15, 2018

Solo traveler

The room was nice and clean.. Only the A/C is not cool..

jeff, 1-night trip

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