2/10 欠佳
2024年4月22日
This was a very unpleasant experience. I had booked accommodation from March 31st to April 2nd, but on March 30th, I found out that the road to Mývatn was closed. I immediately contacted the hotel and other hotels to inquire about the possibility of a refund. When I confirmed again on March 31st, I discovered that the road to Mývatn was completely closed. However, the hotel insisted that it was the consumer's responsibility and refused to refund. I believe that in such a case of a natural disaster preventing travel, it is unfair to blame the consumer. This situation makes the accommodation unsuitable for staying.
Chien Lung
Chien Lung (2 晚家庭旅程)
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