我可否免費取消坎昆加爾薩白度假村及 SPA - 全包式住宿的預訂，並獲發全額退款？

可以。坎昆加爾薩白度假村及 SPA - 全包式住宿在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

坎昆加爾薩白度假村及 SPA - 全包式住宿是否設有泳池？

是的，此住宿設有7 個室外泳池及兒童泳池。

坎昆加爾薩白度假村及 SPA - 全包式住宿是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

坎昆加爾薩白度假村及 SPA - 全包式住宿是否設有店內泊車位？

是的，此住宿設有免費自助泊車、代客泊車及延時泊車服務。

坎昆加爾薩白度假村及 SPA - 全包式住宿是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每輛車單程 USD50。

坎昆加爾薩白度假村及 SPA - 全包式住宿的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供零接觸登記入住與退房服務。

坎昆加爾薩白度假村及 SPA - 全包式住宿是否附設娛樂場？

否，此住宿不設娛樂場，但逸爾皇家賭場 (12 分鐘車程外) 及杜拜皇家賭場 (13 分鐘車程外) 就在附近。

坎昆加爾薩白度假村及 SPA - 全包式住宿店內與附近有什麼好玩？

歡迎暢玩排球及沙灘瑜伽等店內活動。店內其他休閒康樂節目包括瑜伽班。你可享用 SPA 服務，或浸泡在 3 個熱水浴缸之一內療癒五感。坎昆加爾薩白度假村及 SPA - 全包式住宿亦備有7 個室外泳池、2 間酒吧、健身中心、SPA 服務及花園。

坎昆加爾薩白度假村及 SPA - 全包式住宿內或附近是否設有餐廳？

是的，店內有 4 間餐廳，坐擁地中海菜。

坎昆加爾薩白度假村及 SPA - 全包式住宿附近區域有何特色？

坎昆加爾薩白度假村及 SPA - 全包式住宿位於海濱，短短 9 分鐘步程可到葡塔山姆渡輪碼頭，9 分鐘步程即達Punta Sam Beach。

彭塔山姆坎昆加爾薩白度假村及 SPA - 全包式住宿優惠

Q: 坎昆加爾薩白度假村及 SPA - 全包式住宿是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

2/10 欠佳

2024 年 8 月 3 日

Linda (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 10 月 28 日

Una propiedad con muchos detalles. Excelente servicio y excelente comida

Mario (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 16 日

Lo amamos

AMAMOS ESTE HOTEL, DEFINITIVAMENTE ESTA EN NUESTRO TOP 5 DE CANCUN

Ulises Armando (6 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 6 日

Jose (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 6 日

Dhesseny (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 24 日

Nikoleta (3 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 8 月 21 日

Celeste (5 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 17 日

Claudia (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 10 日

Amazing friendly staff would definitely come again! Adolfo was a friendly server during breakfast. Cony from the spa gave spectacular massages. Marco from the pool area would ensure all of our needs were met by either bringing fresh towels or moving the umbrellas to ensure some shade

Daisy (5 晚家庭旅程)

CheapTickets 真實旅客評價

10/10 完美

2025 年 8 月 10 日

Everything was amazing and the staff was phenomenal! Beach is a typical Cancun beach but everything else was perfect

Belma (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 10 日

Rosely Herr (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 9 日

Excellent

Yamiri Valle (6 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 9 日

Need more entertainment for guests at night and days. Shows and music.

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 9 日

Todo muy bueno !!excelente

Lourdes María (1 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 9 日

Garza Blanca – Worst All-Inclusive Experience I’ve Ever Had Our family visit an all-inclusive resort every year, but this was by far the worst experience I’ve ever had. I will never return to Garza Blanca, nor will I recommend it to anyone. 1. Concierge Name: Claudia This was one of the worst parts of our stay. Claudia persistently pressured us to sign up for the timeshare presentation, even though we clearly told her we were not interested. She repeatedly stopped us to question why we weren’t taking the “promotional offer,” which was actually a 90-minute presentation with lunch. I told her multiple times that I would let her know if I changed my mind, but she still tried to schedule it for us. When I declined, her demeanor changed instantly. She lost interest in helping us with anything else, including our request to book a hydrotherapy spa treatment. She claimed the spa rarely answered the phone and suggested I go there myself. When I asked her to call, the spa answered immediately. Claudia told me they only had 11:00 AM or 5:00 PM available. However, when I went to the spa in person, they told me they had availability all day and even gave me a tour, the hydrotherapy area was completely empty. Claudia lied. After that, she stopped greeting us entirely. It was clear her role as a concierge ended for us the moment she realized she wouldn’t get credit for booking a timeshare presentation. This gave a terrible impression of how the resort views guests, as nothing more than

Heesoo (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 9 日

We recently stayed at this resort and were impressed by how beautiful and clean everything was. The rooms were updated, modern, and spotless. The pools were just as lovely—sleek, well-maintained, and perfect for relaxing. The food was absolutely amazing with plenty of delicious options. We traveled with small children, and while they enjoyed themselves, there weren’t many activities geared toward kids. This is definitely more of a place to relax and unwind rather than a destination packed with entertainment. The only downside was the tipping situation. Even though it’s an all-inclusive resort, the staff would bring you a bill after ordering food for you to sign and would strongly encourage tipping based on inflated prices shown on the bill. While tipping is appreciated in Mexico, it felt a bit pushy and higher than expected. Overall, it’s a great spot for couples or adults looking to relax in a clean, modern, and peaceful setting, but not ideal for families seeking a lot of activities.

Jinous (7 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 8 日

Loved the property and staff. There was some confusion at checkout where i recieved a bit of an imaginary additional bill. I tried to understand the source of the additional charges and even the admins at the desk could not explain. Also the daily credits are not really useful.

Ehidiame (6 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 8 日

Jinzixing (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 8 日

Less food options

Hayk (6 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 8 日

The property is very modern and clean. The service however is not what I would expect from a resort of this caliber. First off, with an all inclusive package, you have to sign a receipt each time you order something. This includes the pool bar! If you walk away without closing out your tab the staff chases you. We left the pool one day and the bar called the room 4 times for me to come down and close out the $0.00 tab! The most annoying part was that every chair by the pool Was reserved by the staff! I went to the pool at 7am to get a chair and they were all reserved. One of the staff members told me that if I paid him $40 he would let me sit there. This happened every day! All inclusive resort and each chair by the pool is $40? I checked in the lobby and the representative there told me that’s not how it works, but wasn’t surprised… probably means it’s a common thing. There much better options out there to go and enjoy!

Tomasz (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 7 日

hotel exceeded every expectation. The check-in was seamless, and the staff? Warm, welcoming, and incredibly attentive—like they genuinely cared that we were there. The room was a dream: spotlessly clean, beautifully decorated, and filled with thoughtful touches—plush robes, luxury toiletries, and the softest bed I’ve ever slept in. Waking up to that view every morning? Unforgettable. Every meal we had was a culinary delight. The breakfast buffet was fresh, varied, and delicious, and dinner at the on-site restaurant was a true highlight of our stay. I strongly recommend

Raiza (1 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 7 日

Floor very slippery

Eduardo (6 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 6 日

Didn’t like that they wanted you to take a tour and become a me member at 7am the day after we arrived. When we didn’t do the tour it seemed we were no longer important to them. Had to call several times to get mini bar and fridge restocked, was unable to use any of my resort credits, and constantly tried to upsell my beverage items even though advertised as all inclusive. The property is beautiful but lacked in activities thru the day and evening hours. Nothing to do but pay to go on carousel or listen ti light music. The food was good but air conditioning in restaurants would be nice, not very hungry when you are sweating! Overall nice resort but would not rate it as a five star, lacking the amenities and upgrades we were expecting.

Crystal (8 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 6 日

The property is beautiful we just have a bad experience with one restaurant server who even we already over double tip bicouse i wasen sure if the tips where already incuide we ask him about it and it was but his answer was no it isent so we i myself work and make my living on tips so i always over tip but when i realize and found aut the yes evreting was inclusive we stil tip ouer servers but it makme very upsed the way this person respond and and i have a beer bottle of coure i tip him 50.00 mexican pesos guest waht hi charge 50.00 dollars tip i dont mencion his name bicouse i wishim well THE REST OF EXPERIENCE ABOUT THE HOTEL AND EMPLOYEES LT IS EXELLENT

JAIME (4 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 6 日

Gevorg (6 晚行程)

Expedia 真實旅客評價

坎昆加爾薩白度假村及 SPA - 全包式住宿

Garza Blanca Resort & Spa Cancun - All Inclusive

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