Garza Blanca was a great choice. Clean and modern. Food and drinks were good. Room was spacious and inviting. Any concern we had was addressed (thank you Santamaria) and most employees were friendly and helpful. We came for our son’s birthday celebration and he was pleased.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 1 日
jose manuel
jose manuel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 4 日
High end all inclusive
The Best Butlers EVER! Alvaro and Mario treated us like royalty. Food and drinks were very good. My kids really liked the kids club. Great entertainment as well.
Bridgette
Bridgette (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 10 日
sverything was amazing
wilsiane
wilsiane (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 9 日
Great, beautiful property. However located in isolated spot - beach is not the best and not a lot to do on the property - eat, swim, and sleep.
Again, property is awesome, restaurants have delicious food and service. We also got an upgrade for our room - exellent room and spectacular view.
Dmitriy
Dmitriy (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 9 日
Just returned from a 6 day stay. The property was beautiful and so clean. The food was probably one of the best we have had for an all inclusive trip. Every restaurant was incredible as far as quality was concerned. Even the food we ordered at the pool and room service. We did not encounter any problems from other bad reviews. Check in and check out were very easy and fast with no wait. Not one staff member we encountered was rude. Everyone was inviting and so nice. My guess as to the recent negative reviews came during the highest peak of travel during spring break. You have to take these issues into consideration when traveling during these times. I can only imagine the chaos it must create. I would never travel to these destinations during that time and not expect to run into some issues. We loved every aspect of the resort. We stayed in a one bedroom suite which was perfect for a family of 4. Everyone at the pool was extremely nice and accommodating. Never had to wait more than a few minutes for chairs, towels, food or drinks. A lot of reviews complained about the rocky beach which was true. The ocean floor directly in front of the resort is rocky but if you just walk a few hundred feet to the resort right next door it is beautiful sand all the way out to the ocean. My daughter and I were there everyday. Don’t listen to any of these negative reviews. Don’t expect a picture perfect vacation during the peak of spring break. Spend a little effort exploring the beach.
Brent
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 9 日
German
German (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 9 日
Very beautiful resort. Loved the decor and our room. We booked the 1 bedroom Oceanview suite. Very easy to get around. Food was great. Wish the kids club had more things to do for ages 10 and up and more night shows. Overall we still had great family vacation.
VICTORIA DENISE
VICTORIA DENISE (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 5 日
Charged extra $250 in resort fees and taxes after paying for all inclusive
Staff there could not explain the fees and could not translate them in English either on checkout bill
Hristos
Hristos (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 4 日
Patrick
Patrick (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 4 日
Good experience overall but front desk (check in and check out) was terrible - 1hr wait each time I had to speak with someone
Paul
Paul (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Garza Blanca is a beautiful hotel that’s not too big but perfect in size. Great pools but Beach has a huge rock formation, All along the length of the beach. So bring water shoes!! Water not as clear as the Hotel Zone in Cancùn.
Food was great , didn’t feel like a typical
all inclusive at all. There was no request that was too big , staff was so accommodating and gracious.
My only request is that the hotel make a better effort towards a teens room — games, more pool tables etc. A place they can hang out after dinner etc.
Other than that hotel area is quiet and a great hotel if your looking for a bit of a higher end resort.
Daniela
Daniela (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Erika
Erika (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Nastassia Marie
Nastassia Marie (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Beautiful hotel and checking in process can be improved because the wait time is 30-45 min to check in.
Helen
Helen (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 31 日
Terrible checkin experience. Waited a very long time.
Christopher
Christopher (6 晚家庭旅程)
Travelocity 真實旅客評價
8/10 很好
2025 年 3 月 31 日
The checkin process here was absolutely terrible. We arrived in the morning and waited in line a very long time. Our room was not ready which we understand so we were told to return at 3. We returned then and waited a long time again only to be told the room needed inspected and to wait longer. It was ridiculous. Why not just text when the room is ready instead of wasting our time. Terrible process!!!
Christopher
Travelocity 真實旅客評價
10/10 完美
2025 年 3 月 30 日
We truly had a grear time at Garza Blanca Cancun! We loved loved loved all the dining options and everything tastes *chef's kiss*! Will go back next year!
Sachelle Anne
Sachelle Anne (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 29 日
Cylena
Cylena (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Amazing to stay just have to work on more availability for Dinner reservations
Yania Capote
Yania Capote (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 26 日
The resort is immaculate. So clean and refreshing. Food at the restaurants is good, and the staff were all great. The activities staff including Eduardo were great and very fun. Josue and Andres were very attentive. My family enjoyed the stay
Aldo
Aldo (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 3 月 24 日
We stayed (Family of 4 - kids 8 and 13) March of 2025. I will start with the positives:
Resort is beautiful and well designed
It was clean and the rooms were large and the bathrooms were great.
The pools are great, we could always find a place for all 4 of us to sit and there are several pools to chose from.
Negatives (there are a few)
You need dining reservations to eat anywhere on property (which is fine as I had made all of our dining reservations prior to our arrival). You even need a reservation to eat at the buffet as well (just something to be aware of). Food was ok at best.
We had reservations at a different restaurant each night we were on property. Our last night on property we had reservations at Davino. We had email confirmation but when we arrived they didnt have the reservation. However, when the hostess went to get the restaurant manager because she couldnt find our reservation, he was very rude stating "he is the only person that makes reservations for his restaurant and that he didnt make this reservation and therefore would not honor it". Here we are a family of 4 (with an email confirmation of our reservation) and he says "sorry I didnt make that reservation so I dont know what to tell you" and then he turned us away to try and figure out dinner on our own. Check out was clunky (did it the night before we left but had to do it again in the morning). Over all - ok resort, just wont be coming back as there are better places to stay in cancun.