Stayed there for 5 days with my family. We had 4 rooms and had leaking celings in 3 and the 4th one balcony door was broken and the shower flooded the bathroom. Each day was something. Everything within the first 48 hrs of arriving. I went off the resort and came back to a tarantula in the stairs. They took 48 hrs to replenish the mini bar. It's like they had no care to handle any of out issues. I gontacted expedia and they wouldn't answer their call. Also all those pools and rooms are a big lie.
Jasmin
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 28 日
Didn't like anything. There wasnt a wow moment at all.
William
William (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 27 日
I have nothing bad to say about your resort can't wait to return next year with my friends
Gavin
Gavin (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 11 日
Incredible staff,
Yolanda
Yolanda (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 2 日
Nope
Terry
Terry (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 11 月 20 日
The room was located on the fifth floor with no access to elevator; My mom who’s in her 70s wasn’t able to walk back and forth by using a stairs. I booked a room for my mom and 15 year old boy, only one small bed was provide for 2 of them. When they requested for a room change it took almost 2 days to do so. The property was located 30 minutes away from the restaurants and beach, every day they were supposed to take a shuttle bus to get to the buffet and beach.
Mariya
Mariya (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 10 日
Daisy Lillian Ramos
Daisy Lillian Ramos (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 10 月 9 日
The buffet was closed , I have Togo far to another buffet just because there was empty hotel of guess
MARIA
MARIA (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 7 日
Todo bien
Juana
Juana (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 2 日
Anand
Anand (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 9 月 16 日
This was an all around horrible experience when I arrived the room i was given was not as described on the booking site . Needless to say my room was changed 4 times the shower in the room are horrible none of them worked properly we when two days without hot water .O yea the English is very limited the food was horrible!! And what’s worst you have to get a shuttle to all the other restaurants and buffets because this resort only has one buffet and it’s never open for dinner! The shuttle were always Jam Pack with people And the stuffle were in major need of upgrades and repairs!! Over all this was a horrible experience I would actually like some kind of compensation but I know that not going to happen . My worst trip ever !!
Krystal Marie
Krystal Marie (6 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 9 月 4 日
Osvaldo
Osvaldo (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 9 月 3 日
The resort website lied.. there was hours with food, there no night life, no music. The shows were horrible, it was old. The resort only helps vip customers and would not allow in that area
Audrey
Audrey (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 8 月 29 日
Joanny
Joanny (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 8 月 20 日
Very nice place
Sergio
Sergio (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 8 月 16 日
La luz
La luz se fue como 5 veces en la noche con este calor tan terrible! 1 empleada tiene una actitud pésima. Después todo bien.
Amarfi
Amarfi (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 14 日
Great staff
Elizabeth
Elizabeth (3 晚浪漫旅程)
Orbitz 真實旅客評價
2/10 欠佳
2024 年 8 月 13 日
Upon arrival, I discovered that the air conditioning unit in my room was not working, making the room uncomfortably warm. In addition, the door to my room did not lock properly, which raised concerns about my safety. The water pressure in the shower was inconsistent and dropped significantly at times, making it difficult to enjoy a proper shower. Furthermore, the room phone was out of service, complicating any attempts to communicate with the front desk.
Malisha
Malisha (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 8 月 12 日
Juan Esteban
Buenos Días
Atención Gerente Expidia
He tenido una experiencia horrible con estas 2 reserva que he hecho con ustedes .
Yo reserve días antes para tener un fin de Semana agradable con mi familia (niña de 5 años).En Presidential Suite 5 minutes to
Beach All inclusive
Itinerary #72898017760470
Reservation ID: HA-PX9743
Cuando llegamos allá fuimos tratados horribles por el personal del hotel y duramos más de 3 horas entre llamando a Servicio al cliente de Expidia y gerencia del hotel con actitudes horribles para nosotros y pidiéndonos retirarnos porque no teníamos ninguna reserva con ellos.
Conclusión aquí en República Dominicana es holiday weekend y todo esta Sold out.. este Resort lo que hicieron fue vender mi reserva que había hecho días y horas antes a otros huéspedes por un precio mayor, afectado a mi y mi familia, mi tiempo, mi dinero ( hacer 3 reservaciones para reubicárnos)
Esto es inaceptable!
Por sugerencia de Servicio al cliente de parte de Expidia la única solución que me presentan es hacer otra reserva para 3 personas en último momento donde el resort para esa hora para 3 huéspedes es de casi $1,000 dólares por noche y solo Expidia me da como solución $122.
Mientras tanto mi familia y yo estamos abandonados en puerto plata después de haber manejado 2 horas para ir a ese resort.
Segunda Reservacion
Flavored Vodka
Itinerary #72899541810249
Llegamos a este Hotel que aparece con 3 nombres diferentes y difícil de llegar a esa ubicación
En Recepci
Hildania
Hildania (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 8 月 11 日
William
William (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 8 月 9 日
I wasn’t able to take a shower there wasn’t enough water pressure to keep the shower on. I had to get a new key every single night. The AC didn’t work. The lights were going on and off. I would never come back. Rooms look nice though
Austin
Austin (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 8 月 5 日
The toilets need upgrade.
Stephen A.
Stephen A. (7 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024 年 8 月 2 日
The was beautiful and quiet. Too big enjoy, because every is far way from one place to the other.