My complaint is with hotels.com. We could not stay the full-time and try our best to get a refund for the last night and they refused to give us a refund so we got charged an extra $150. I will never use hotels.com again. Their policy stinks. I will not be using them anymore. I will call the hotel directly before I let them book me any rooms. I was very unhappy when I found out that we were getting charged for another night that we could not stay. that is a terrible policy , I even went to the hotel 24 hours before I was up and got no result was told nope, you will not get a refund. I even called hotels.com. I will never use you again.
Pamela
Pamela (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Marilyn
Marilyn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
This place is great!
We stayed here for a concert over at the casino. The room was absolutely incredible! I could have lived in the room! Plenty of storage, closet space, a kitchen, a sitting area. We were pleasantly surprised! And free breakfast! Very modern hotel and very pleasant staff!
Jeanette
Jeanette (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月17日
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
Raul
Raul (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月25日
My sisters and I enjoyed our four night stay. The staff were very friendly and accommodating. Easily accessible to visiting around DC and Harper’s Ferry.
Fay W
Fay W (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
I'm not sure what number value will be assigned by the ratings above, but my opinion is 7/10. I had two material complaints. First, a musty/moldy smell emanated from the bathroom the whole time. Second, hot breakfast wasn't available until after 9 -- the stated end time for breakfast -- on our last day.
Everything else was fine.
Richard
Richard (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Second time at this location-I’ll definitely be back
Judith
Judith (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
Great
Mark
Mark (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月17日
Joan
Joan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月13日
We will definitely stay here again
The room was Huge. Any employee we interacted from check-in to check-out was very friendly.
Krista
Krista (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月11日
Spacious room. Nice kitchen area. Very clean over all.
Dominique
Dominique (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Amy
Amy (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月4日
Very clean and nice hotel!
Karen
Karen (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月3日
Love the room layout. And check-in was a breeze.
Amber
Amber (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月3日
.
Leane
Leane (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
Everything about it was good absolutely amazing
Chaim
Chaim (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月26日
We booked a 3 day/ 2 night stay. The pool was closed for our entire stay, wifi was nonexistent, and the first morning we went to breakfast there wasn’t any hot options as they were shortstaffed. So pretty much all the amenities offered were not available to us during our stay. When asked how our stay was at checkout I let them know how dissatisfied I was with the lack of amenities. He offered to comp one night stay. The receipt he gave me showed were they took a night off, but once I got home and checked my bank account no discount was ever given. The positive side to our stay was that the staff, when available, we’re very nice. The rooms were clean and the area was nice. The beds were average.
Carol L
Carol L (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
Weekend stay
Room was very nice. Slept great. Breakfast was good. Bathroom clean. Desk people helpful and really nice. Very nice stay. 5 stars.