The butler service , food and drinks were good. The shower was very filmy, our tv did not work our entire stay, our head set on our phone didn’t work , and there was no a/c in the hallways or stairwells of the resort.
Semaj
Semaj (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月16日
DO NOT STAY HERE ROOMS AND RESORT IS OLD
I travelled to Montego Bay to celebrate my birthday and stayed at the Breathless resort and Spa. It was highly recommended by others. This my first and last time visiting this resort and Spa.
Before I go into the horrible start I do want to shout out Jeavon my butler. He was great and did everything in his power to make my stay there "breathless" he went above and beyond. I appreciate him for that. So if you ignore this review and still decide to stay there then request if you can, Jaevon as your butler.
With that said, check in was lengthy but comfortable we travelled on Sept 12,2024 through September15th 2024. Once we received our room keys we went to the room. Automatically we were hit with a bad mildew/mold smell. It was horrible. We thought maybe because of the rain and it being hurricane season there that might be the reason. We were sadly wrong the room reaked of that everyday of our stay. I told our Butler and the front desk of the smell. After not hearing back from anyone the fist night I attempted to see about it the next day. The next day came still know one had contacted me about the room after they said they would. I asked housekeeping who happened to be on the floor and she stated "what do you want me to do", I don't think she was sincere about it at all. So I went down to the front desk again and spoke to someone about it and they said they would send housekeeping up to the room. Unfortunately I have to end here no more characters left. DO NOT STAY HERE
Thomas
Thomas (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月20日
Dion
Dion (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Tanisha
Tanisha (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Not enough activity
Charlotte
Charlotte (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月14日
Property had traces of mold and a weird smell.
Destini
Destini (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月14日
Shame on Hyatt for destroying the reputation of a good resort
There were items not received, it was significantly not as described and a gross misrepresentation of services and offerings.
Mia
Mia (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Very good
Marcel
Marcel (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月8日
Nothing bad to say
Raymarr
Raymarr (5 晚浪漫旅程)
Travelocity 真實旅客評價
8/10 很好
2024年8月7日
It was a good trip
Joanna
Joanna (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月4日
Had to wait a hour for room to be ready to check in no air in waiting area no activities set up for the actual resort
Danella
Danella (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月4日
I had a wonderful Stay! It was my birthday and the staff accommodated me very well. The food was great. The pool was nice. The resort was not overcrowded and the access to secrets was great. I will definitely be back.
Courtney Idele
Courtney Idele (3 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月26日
Stayed at Breathless in Cancun on 6/3/24 and the hotel and the room were immaculate. I had a minor issue with the property in Cancun, due to being misinformed regarding the premium service that was offered with their Xhale service. I was expecting the exact same experience or even a little more than what I had prior. I was truly disappointed the hotel rooms need a thorough cleaning. The hotel continue to run out on top shelf items at the bar. We upgraded to a room with a swim out and a jacuzzi. The jacuzzi knobs were broken so we couldn’t use it. We never seen anyone clean or service the swim out area the entire length of our stay. The bed was worn out and the furniture in our room and on the balcony was heavily stained. The only good thing is we had the opportunity to use Hyatt’s other hotel Secrets in which is connected to Breathless.
Tasha
Tasha (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月24日
Love it here definitely be back 😊
Inez
Inez (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月21日
suisamitafoloalii
suisamitafoloalii (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月2日
Really beautiful and breath taking. But the property needs some maintenance. Our room
specifically the over head shower did work but the guy came out and fixed. There was ripped and cracked wood and cabinets in the room. The shower its self needs a really good scrub for the soap scum. The hot tub on the patio had hair coming out of it. We cycled it twice and it ran clean. The hot water option the hotub on the patio barley comes out so it takes about an hour to fill up. The food was good. We found the Secret side to be better with vibes, entertainment and friendly staff. I'll go back but I will stay at secrets. The swim up bar closes at 6 at breathless and they stopped the foam party. Its an adults only hotel but it was giving senior living vibes.
Tiara
Tiara (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月2日
Tamara
Tamara (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月1日
Magda
Magda (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月29日
I liked everything. The best gift ever to myself
Alishia
Alishia (3 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年6月26日
If the property wasn’t shared with Secrets property it would have been a very boring trip.
The secrets property offered more activities, shopping, restaurants and shows.
Linda
Linda (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年6月22日
Disrepair
Eycion Shadee
Expedia 真實旅客評價
10/10 完美
2024年6月21日
Excellent stay
Myavia
Myavia (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月18日
Everything was really nice. The staff was nice and friendly.
Tracee
Tracee (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月14日
The staff were over and beyond helpful as they recognized I traveled alone. Kemiesha upon arrival was a delightful person. Shanae, Melissa, Vanessa, Noble, Ricardo, Teresa and Jamillah hospitality was impeccable. I will definitely return.