Does One Hotel offer free cancellation for a full refund?

Yes, One Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at One Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at One Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by One Hotel?

Yes, an airport shuttle is available. The charge is VND 380000 per person one-way.

What are the check-in and check-out times at One Hotel?

You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out are available.

What's the area around One Hotel like?

One Hotel is in Cau Giay, a short 17-minute walk from Vietnam Museum of Ethnology and 15 minutes' walk from Vietnam National University.

One Hotel, Hanoi: Hotel Reviews, Rooms & Prices

8/10 Very good

Apr 13, 2023

Better, but not great

It was ok, and a vast improvement over our last stay in Hanoi, as it was far from the touristy and scam-filled Old Quarter. Accommodations were nice, but covid still affected some ammenities, ie. no breakfast [closed], and we couldn't get extra pillows [had to buy our own]. Still, good value for the price, and in a better part of the city.

Richard, 15-night trip

2/10 Poor

Jan 8, 2023

Liars and crooks!

It was a terrible stay and I do not recommend anyone staying here. They are crooks and liars. We booked in November and our room wasn’t ready. There was a supposed mistake. Then the wanted to upgrade us and charge us for their mistake. I had to argue with them about it being their mistake we shouldn’t have to pay more. They put us in a lower priced room that we paid for and we left after the first night. Then they asked for more money claiming the room wasn’t paid for. They are crooks and liars. DO NOT STAY AT THIS HOTEL! Beside the above - poor location, and rooms smell of smoke - NO English speaking staff (all through google translate)

Fayez, 3-night trip

6/10 Good

Aug 26, 2024

良くも悪くもないホテルです風呂場にGがいた事意外は。。。

KAZUHIRO, 2-night trip

2/10 Poor

Apr 19, 2021

One hotel is permanently closed

This hotel has been permanently closed due to Covid-19 situation. Still not yet refunded yet. Wish other customers don't get through what I had. Hotels.com should update the availability.

JUNYOUNG, 1-night trip

8/10 Very good

Nov 22, 2018

Hotel was clean, safe and in a good location with great local food on your door step as well as more western style food across the road. Hotel has some shutters on the exterior for noise which no longer appear operational, these would be great to get working again as the noise from the local pub on the weekend can be very loud. The showers were also no good as water flooded the bathroom and required the entire use of all towels each day to remedy. We would stay again however so do not let this put you off.

Kelly, 5-night trip

8/10 Very good

Sep 25, 2018

還可以

飯店位置有點難找，計程車和grab都在外圍稍微繞了一下才找到。對飯店第一眼的印象不是很滿意，覺得跟照片有落差，但實際住了兩晚後覺得還不錯，床和枕頭很舒服，櫃檯人員也滿親切的，很樂意幫忙。附近也算是滿熱鬧的，餐廳很多。缺點就是，浴室水量偏小，排水孔流速很慢，各個房間之間的隔音不太好（但對外面的隔音倒是不錯），椅墊有點污漬。

2-night trip

8/10 Very good

Sep 18, 2018

reasonable option in Cau Giay

This hotel locates in a relatively quiet area, the room was clean and spacious for the price.

3-night trip

8/10 Very good

Jul 9, 2018

Good enough hotel

Stayed here for several days. Considering the decent price, facilities/rooms are good enough. Some staff can speak OK English, but some others are not. Because of the location and address, taxi, grab or delivery services might be in troubled if they don't know that area, even receptionist explains the detail on the phone, sometimes they take longer time to reach out than I expect. There's no laundry facility as it explained in the description at the moment of 2018 June, there is laundry service with some costs instead. Moreover, this building is not "non-smoking" while it explained "Smoke-free property". Ashtray is everywhere and no separation with non-smoking and smoking. Breakfast buffet is provided, it's ok for quick bite. But do not expect too much.

14-night trip

10/10 Exceptional

Jul 2, 2018

従業員さんの対応が素晴らしいです。

フライトの関係で急に1日早くチェックアウトになり、自分の片言の英語でも理解してくれ対応をしてもらえました。何よりいつも笑顔で挨拶・対応してもらえて気分がよかったです。機会があったらまた利用したいと思いました。

tomohiro, 7-night trip

8/10 Very good

May 26, 2018

Clean hotel for short trip

The hotel was very cost effective one where was clean, new & tidy. If someone who wants to enjoy some hotel facilities like swimming pool, gym, of course don't stay in this hotel. But for your business trip or couple's short trip who just sleep in the room, it will be best choice for you. And the google map link to One hotel is wrong, You should let driver know the exact address if you use Grab in Hanoi. Fyi, Uber has closed biz in South East Asia. Must download Grab.

MINSEOP, 1-night trip

10/10 Exceptional

Dec 31, 2017

スタッフの対応が素敵なホテル

受付の対応が素晴らしく、チャンさんは特に笑顔が素敵で、また年末の交通量が多いときにタクシーを呼んでもらいましたがすぐにきて、とても素晴らしい対応をしていただきました。他のスタッフもコンビニの場所を聞きましたら教えていただいたのですが、一緒に案内までしてくれようとしていました。

Yuji, 2-night trip

8/10 Very good

Nov 16, 2017

Decent stay

The first room I got smelled so I requested a new room. The reception nicely accepted my request. The room then was in good condition to stay. Breakfast is very delicious and the waitresses were very pleasant.

2-night trip

8/10 Very good

Nov 15, 2017

接客に好感の持てるホテル

初めての利用でしたが、従業員の方の接客に好感が持てました。チェックインも待たされることなく非常にスムーズでした。壁は少し薄いかなと感じましたが、また利用したいと思います。

ｋ, 1-night trip

10/10 Exceptional

Aug 23, 2017

good value

clean room...

lucy, 2-night trip

8/10 Very good

Jun 25, 2017

가격대비 훌륭한 호텔

대체로 만족스러웠다. 다만 호텔 바로 주변에 미팅할 만한 장소가 마땅치 않은게 좀 아쉬웠다.

JUN HO, 3-night trip

10/10 Exceptional

Apr 30, 2017

Comfortable

Clean room and good staff. Check out time is 12 o'clock.

8/10 Very good

Apr 23, 2017

Hotel in Cau Giay Area

I often use this hotel for my business trip because room is clean and staff is friendly. I would appreciate if staff can speak English more!

10/10 Exceptional

Mar 30, 2017

Reasonable, clean, pleasant

I stayed here for a week on my business trip and I was really satisfied with this hotel. The room is always kept clean and tidy, staffs are always pleasant to me. there is a multilingual staff at the reception, I was easy to request everything. There are some cheap restaurants around this area, easy to access everywhere by taxi. And The breakfast on the top floor always made me relaxing. I would definitely choose this hotel for the next time.

6/10 Good

Mar 23, 2017

business hotel in Cau Giay Urban area

I often use this hotel for my business trip because the room is clean and comfortable for my stay. However, the room I stayed this time was filled with the smell of restroom. I hope the hotel will take care for it for comfortable stay for next guests.

10/10 Exceptional

Mar 17, 2017

出張者におすすめです。

新しくてきれいで、清潔なホテルです。壁は少し薄いと思いますが、特に問題はありませんでした。フロントには日本語が分かる女性がいて、とても親切にしてくれました。それ以外も大体は英語が通じる方が一人いて、よくしてくれます。ホテルの場所は分かりにくく、タクシーの運転手は住所だけではほとんどわかりません。自身で案内ができないのなら、ホテルに電話して場所を聞いてもらう必要がありますので、住所と電話番号を控えておくといいと思います。公園の先に小さいスーパーがあり、食べ物や飲み物はそこで買うことができました。飲食店はtran thai tong通りを横断できれば、いろいろあります。

10/10 Exceptional

Feb 26, 2017

リーズナブルな快適ビジネスホテル

安く設備も新しく清潔で快適です。いつも利用してます。デラックスルーム以上にはバスタブがついています。朝食は6:30からですが、もう少し早いと尚いいです。

8/10 Very good

Feb 19, 2017

ビジネスで利用

事務所が近いので利用させてもらいました。周囲は小ぢんまりしたホテルが多いです。このホテルは華美ではありませんが、設備も新しくキレイで快適だと思います。大通りに面していないので、ちょっとタクシーに説明しづらいです。

8/10 Very good

Jan 20, 2017

A Pleasant hotel I would recommend to all

I had a good stay here although the mornings were spoil by some street-goers making announcements over the microphone from as early as 8am. But this is by no fault of the hotel. It may also be on the days I was there. Unlucky me? But perhaps if you are on a better side of the hotel (another room), it might be better. I am not sure. but it is not a huge issue. especially if you are an early bird. The bed, the room and bathroom are all terrific. I was staying on the 9th floor the highest with rooms. I wouldn't recommend it as it was close to the kitchen on the 10/11th I saw a lizard in my room. But I was ok with it. Better a lizard than a cockroach I guess, at least they help eat those little bugs.. haha. Also, I had to made some changes to my booking and Anna Hong of One Hotel was very helpful and responsive. She also speaks and write in good English. Great! Overall, I think the stay was brilliant. The hotel seems really popular with Koreans, or maybe its opened by one. Koreans are great, I love them. they are a lot more polite, compared to say ...some more rowdy nationalities -if u know what I mean.

10/10 Exceptional

Jan 2, 2017

welcoming hotel with great price

One Hotel is located in a quiet area, walking distance to some street restaurant, about 8km away from Old Quarter, which cost less than USD$4 by UBER. Staff are all very welcome and mostly speak perfect English, willing to provide lots of information and suggestions. The room is decent and clean, only thing i could complain is the bathroom shower area does not have a curtain, therefore the water can be all over the place after shower. Breakfast on the top floor with nice view certainly is a plus, the Pho here is just as good as what we have in the popular street shop, must try!

10/10 Exceptional

Dec 19, 2016

가격대비 가성비 최고

외관은 일반 베트남 호텔처럼 생겼는데, 내부는 정말 깨끗하고 침대-베게 다 편안합니다. 이 가격에 이 비용이라는게 믿기지 않을정도로 깨끗하고 편안해요! 아침은 좀 빈약한 편이지만, 3만원이 안되는돈으로 씻고 자고 먹는다고 생각하면 정말 저렴하고 가격대비 만족입니다.

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Does One Hotel offer free cancellation for a full refund?

Are pets allowed at One Hotel?

Is parking offered on site at One Hotel?

Is airport shuttle service offered by One Hotel?

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One Hotel Reviews

Reviews

Very Good

8.2/10

8.6/10

8.6/10

5.0/10

Reviews

8/10 Very good

Better, but not great

Richard

2/10 Poor

Liars and crooks!

Fayez

6/10 Good

KAZUHIRO

2/10 Poor