This was possibly the worst experience I have ever had. We arrived, and the lobby smelled bad. We got our key, but when we got to our room, the room was open and the lock was noticeably broken. The room had not been cleaned from the previous guests, trash was everywhere, and the bed wasn’t made. We told the check in clerk, and she called someone. I couldn’t understand their conversation. First she said they had no more rooms for our preferences. When I asked if I could have a refund, she talked to the person on the phone and then they suddenly had a room we could use. Apparently it was a “suite”. When we went to that room, it was so beat up and nasty. The furniture was gross and dirty. There were smears of who knows what on the walls. The bathroom was dirty. There was painters tape holding parts of the floor together. I felt dirty just walking into the room. We decided not to stay and had to make last minute arrangements for a place to stay. We received the “security deposit back” that they charged us once we had arrived to assure we didn’t mess up anything, but did not receive a refund for the room even though the conditions were poor and unacceptable. I have never left a review like this, and I’m typically a big people pleaser, but this place was next level awful.
