Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.
Scott
Scott (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 11 日
Relaxing times
Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Monty
Monty (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Joaquín
Gran experiencia para toda la familia! Muy recomendado
Joaquin
Joaquin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Book it!
Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem.
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 19 日
CARLOS
CARLOS (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Alejandro
Alejandro (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
VASSYA
VASSYA (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Eduardo
Eduardo (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 5 日
amparo ibet
amparo ibet (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Roberto
Roberto (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 31 日
Buena infraestructura, pésima Cocina
El hotel muy bonito! La comida y servicio dejan mucho que desear de un Banyan Tree.
Pedimos pollo empanizado para mi hijo en el área de alberca y nos trajeron pescado “crudo”
Papas fritas crudas, tacos dorados con queso “pasado” en fin las instalaciones no son congruentes con la comida y el servicio!!
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Diego
Diego (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Una gran experiencia para los jiños
Ximena
Ximena (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 24 日
Bueno pero cosas que mejorar
Todo súper bien. El staff súper amable y muy atentos. Se nos olvidó un artículo en la habitación y nos ayudaron a recuperarlo los días siguientes al check out.
Lo único fue que la regadera se iba llenando de agua como si la coladera estuviera un poco tapada, eso creo que es básico en un hotel de esta categoría. No lo reportamos porque no tuvimos tiempo de hacerlo y las puertas de todos los closets son súper ruidosas al abrir o cerrar, eso en mi opinión es un detalle muy importante. Nadie quiere oír esto en la noche o en la mañana.
Cynthia
Cynthia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Armin
Armin (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 18 日
Bonita pero los alrededores no
Lorena
Lorena (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Muy bonito
DAVID ALEJANDRO
DAVID ALEJANDRO (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 12 日
El servicio es bastante malo en el restaurante.
Ernesto
Ernesto (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Gustavo
Gustavo (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 10 日
The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano.
The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there.
The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room.
Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them.
The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.
Melanie
Melanie (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Hironobu
Hironobu (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Excelente hotel!!
Pero el piso 3 olía demasiado a humedad (cuidar eso)
Alberto
Alberto (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 7 日
Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!