Nice amenities, but conditions not worth the price
This is about the 4th time we've stayed at Playa Largo. The amenities are great... service was good this time but is hit or miss. This was the second time we've had leaking in our room though. This time, 2 nights in a row, there was a big puddle in the hall on the way to the bathroom. Lucky we didn't slip and fall. It was enough water to soak an entire bath towel. The maintenance got came and fixed it the first night, and the second night it was there again. Not what I expect from a $1k/ night room. The pool was overcrowded with no available lounge chairs. Food was good.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Ilu
Ilu (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Getaway with the girls
Absolutely amazing and beautiful! Everyone was so nice and friendly . Food was great. Great amenities.
Savannah
Savannah (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Maryna
Maryna (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月11日
Irresponsible staff. Bad management. The hotel makes up hotel bill out of nowhere, which is simply illegal. I would give 0 star if there is an option.
We received an expense for bar service (none of us in the party even drink) on our hotel bill that was not from us when checking out. We communicated with the concierge on the spot and she promised that she would report to the manager for investigation and that we would get a call or email from them same day. Three days later when we called back because we had heard nothing from them, the manager on the call claimed to be unaware and again promised to investigate. Until today we haven’t heard back from the hotel about refund. Not even any progress on the so-called investigation that they promised. What’s the excuse of taking forever when the bar is open every day? It’s such an irresponsible behavior to first charge customers for a service they never had - bad management, and then not do their part to properly resolve the issue. It's stealing money from customers by making up expense for service that you never had and then not even bothering to make the effort to correct their mistake. Zero concept of customer service in their mindset.
I’ll post an update with timeline in this review when we receive the refund properly, so everyone will see how ridiculously long this it takes. Stay away from this scam. You don’t know what’s the next surprise expense on your hotel bill.
Besides, hot water for shower is the coldest ever seen.
Yizheng
Yizheng (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月9日
..
Eric
Eric (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月5日
Drinks were spendy, but the facility was fantastic! Avoid the bar and enjoy the beach, giant chess set and great food.
Clint
Clint (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月3日
Fazeela
Fazeela (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
Carla
Carla (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月1日
The costumer service was not good in general
Ignacio
Ignacio (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
My wife and I went here for our 20 year anniversary. Beautiful resort with lots to do. A bit pricey and they try to upcharge you for anything you do but worth it. we will definitely be going back.
Jeff
Jeff (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
One of the best properties I’ve visited in the Keys. Staff was amazing, Private beach/pool/restaurants all top-notch. Can’t wait to go back!
Stephanie
Stephanie (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月29日
yuliesky
yuliesky (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月27日
Victor
Victor (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月26日
This is not a luxury resort. We went for our honeymoon and wouldn't pay to go again. Its not worth the money you pay for this place. The rooms need alot of maintenance. The food wasnt that good at all. The only part we liked was the clear water that is not a beach. The bar by the pool and the pool.
heather
heather (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月25日
Martha
Martha (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
Beautiful property. My only complaint is the cleanliness of the little kids play room. It is truly filthy. The rest of the property is beautiful and staff are friendly.
Chris
Chris (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Good place for family time share
Rogelio
Rogelio (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Gorgeous property with super staff, right down to the maintenance guys and front gate man...... awesome amenities and location. Would absolutely stay her again and recommend to others
Michael
Michael (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Ann
Ann (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
IAN
IAN (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月21日
Kenneth D
Kenneth D (3 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年9月21日
Excelente
victor
victor (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月21日
Horrible service by front desk agent Melanie. When we checked in she said she can’t find reservations and after she said that it was made for another day. Which was not true. She simply didn’t know what day it is. Also provided false information multiple times. When checked out gave a bill from another room, where it was a room charge while we prepaid everything in advance, had to waste time to figure out. Had to call manager but she wasn’t very helpful, she literally did not say anything. Horrible horrible customer service considering that we stayed on our reservation that I’m 8.5 months pregnant and this front desk agent Melanie only caused stress throughout the whole stay.