Dear sir
Why did no one tell me that I couldn't bring food to the island and I had to pay extra for it after so many correspondences?
Because we booked 10 rooms. So I specifically notified the name of each room. Why was not ready when I arrived at the hotel?
Also front desk charged 2 times for our dinner buffet.please make sure refund.
Fion from Taiwan
Staff English need to get improvement.
Not an international stars standard.
More for vacation of local Vietnamese.
FOOT JUH
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 26 日
youngkyung
youngkyung (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Bent
Bent (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 1 日
Beautiful resort on a small island with well taken care gardens, beach and swimming pools. The breakfast buffet was impressive with so many options available. Most of the service staff are lovely and so helpful, especially staff in the bars/restaurants and the staff managing luggages to and from the resort island. My room was comfortable with partial pool view.
There are room for improvements with the reception area when guests arrive. I waited for 15 mins, while 3 out of the 5 staff behind the counter seemed to be doing other things than serving guests. When I finally was served, I was told those staff were not “reception staff”. There was also no queue and people just push in.
I saw the same crowd at the reception when I left, which clearly show they are in serious need of more reception staff.
The food at the restaurant was also incredibly expensive, at least 5 times higher compared to food outside the resort. If food prices were more reasonable, there maybe more guests having dinner in the resort rather than going back to land for dinner.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 21 日
MICHAEL
MICHAEL (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 30 日
Huge resort
Wow a huge hotel with a lot of rooms. The service was excellent. Great eating in options. This hotel is on an island so you need to plan your day to get back on boat etc that only run every 30 mins. Given the amount of people this hotel can have there was a lot of noise at night and early in the morning.