Front Desk ladies Shy & Ebony are Amazing. RESPECTFUL & great customer service
But as for the general manager Kiesha was very disrespectful to myself. Spoke to me in a very unprofessional manner.
Brenda
Brenda (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月5日
Not so Managerial
The General Manager Kiesha is not professional. Was argumentarive about packages I had delivered prior to me vacating the hotel. She did NPT treat me respectfully aon my last days.
Brenda
Brenda (14 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月5日
Property was fine enough to just stay for maybe a night but there were roaches here and there, front desk just can't pick up the phone, and the tv was weiry messed up with the display being almost burnt out.
Omar
Omar (28 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月29日
Brenda
Brenda (14 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月29日
On the morning that we arrived at the Wood springs hotel at around 12:20 am this morning. I had already paid for the hotel so we were just trying to check in. We had a really rough ride with the flight from Texas getting delayed and our rental not having any cars available for about an hour. There was no one at the front desk so we called and rung many times with no luck. After about an hour I had called choice hotels customer service in which they were able to communicate with you. The lady finally arrived at around 1:30 am. She was rude. She didn't make any eye contact and had offered no apology. We didn't even see her face as she had opened the front sliding door only halfways. Not a great experience. Thanks tremendously for your attention
David
David (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
Great customer service
Brenda
Brenda (10 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月24日
Roaches everywhere
Roberto
Roberto (4 晚行程)
Orbitz 真實旅客評價
2/10 欠佳
2024年7月21日
Roach hotel
Roaches everywhere, smelled horrible, felt unsafe, staff unfriendly, bathroom smelt like Marijuana, regularly saw people coming in the back door instead of the locked front door, etc.
Candace
Candace (21 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Nicole
Nicole (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月20日
Raye
Raye (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月19日
Kendra
Kendra (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月17日
Worst ever
The person checking me in was nice, but this was not a nice place to stay. The first room we were sent to was not ready and the second one was “ready” but smelled terrible, no remote for tv, when we asked the desk the remote provided didn’t work. The worst part was the noise - nonstop noise from parties until 4am. We were not able to sleep. There’s more that was terrible but I’ll stop here. Room was also not cheap. Do not recommend.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年7月13日
The place alone is okay…don’t expect much. Our hotel room was below average our tv remote didn’t work and the floors weren’t clean there was two dead cockroaches in our room, a hole in our bathroom door and our hotel room door WOULD NOT LOCK from the outside. We could just open it with out our key card. Over all the experience was not the best but definitely look at booking somewhere else. The staff was average.
Jennifer
Jennifer (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月12日
Worst hotel
There were cockroaches and bed bugs
Ryan
Ryan (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月11日
Shower, toilet cabinet are broke
Henrick
Henrick (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月10日
Please if you can avoid this hotel do it.I made a reservation and when I got there, it was horrible, roaches in the fridge, floor dirty, the bed were dirty with broken sheet and blankets. Horrible experience, I had to cancel because I couldn't stayed there with my family.
Lizeth
Lizeth (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月24日
Bugs, broken door, toilet wouldn't flush
anba
anba (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月6日
The price is not worth it. We wanted something less expensive and chose this hotel. Please understand if you are considering a stay WoodSpring BUYER BEWARE. This is completely bare bones.. nothing is included, clean sheets, maid service and friendly employees do not come with the price tag. I was stunned at their overall unfriendliness. Never again .. I’ll pay the extra money for a smile and clean towels ..
Mathew
Mathew (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月4日
Doesn’t make any sense that they charge for sheets to be changed, front desk never really at the front to reactivate card to access room. If there would be another place closer to my event during the time I would book elsewhere!!! Roach infested, cigarette burn all throughout the room.
Francis
Francis (12 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月7日
My door was off of its hinges and my ceiling was leaking toilet water