Despite being turned off, the heater made a terrible noice for about a minute repeating every 30 minutes, making it nearly impossible to sleep.
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Not happy with accommodations
I was upset because when I made the reservation I was told by a customer service representative that the jr king suite would sleep 5. When we checked in the desk attendant informed us it only slept 4 and our youngest son decided to come with us as well which made us have 5 people. They did give us an air mattress but I am not very impressed that we paid over $400 for one night and my kids had sleep on an air mattress. We can do that at home.
Gene
Gene (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Mark A
Mark A (3 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月27日
Demetrius
Demetrius (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Kathy
Kathy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Bill
Bill (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Pricey breakfast...
Would have been nice to have an included or AFFORDABLE breakfast option...their restaurant was PRICEY and not included in the room. Had to take the family off-property to eat.
tim
tim (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Geoffrey
Geoffrey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Happy
Very happy with overall experience from check in to check out. Will return for next occasion.
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Hoping to return someday!
Very clean and quiet room! Lovely view.
Daniel
Daniel (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月7日
Garage nightmares
I can only say one bad thing and that is the parking garage is terrible for a large truck or suv. I could barely navigate through it and ended up is two dents on my vehicle from other cars in the garage. No on e left a note about the damage to my vehicle and then I was later charged forty dollars for overnight parking after spending 650 on a room for the evening
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Jeffrey
Jeffrey (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Great location during the holidays.
PAUL
PAUL (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Brie
Brie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Lets go Steelers!!
Check in was a little ....lets say....rude. we were an hour early the guy told us come back mean while next 3 people checked in and received there rooms. Came back got same guy and litterly mumbels oh your back....he walked away i asked the other person to help us and it was a pleassure feom there. Outside of that this is the second and prob not last time comming there. Great room clean fresh location quite....has everything we need.
James
James (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月23日
bad stay
No information at checkin about the hotel. Room was cleaned every other day and there were no amenities. Price was outrageous for what was offered. Won't stay there again!
john
john (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
piara
piara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Lorena
Lorena (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月19日
Birthday Disappointment
Contacted the property to say I’d be there on my birthday and was looking forward to a great stay. Was offered a free upgrade to a corner room at no extra charge and told about the busy weekend ahead. No worries as we were there for a Steeler game. Room was already prepaid so great bonus! Upon arrival, no upgrade. Alerted the desk and was told ‘Sorry, it happens when they are fully booked’. Why offer the upgrade when they are aware they can’t fulfill the offer? Poor customer service from a company that should be capable of blocking off one (1) room as promised. Gave a bad start to our stay. Tried to have dinner in the restaurant downstairs after we arrived and I must have missed where we needed reservations to do so. So that further disappointed us. Just one thing after another. We did give the restaurant a try before breakfast on Sunday and didn’t have much luck there either. We were allowed to sit at the bar to eat but our meal took almost an hour to get to us!! The MOD did comp the meal to take care of the inconvenience. Upon checking out Monday, no staff to relay my concerns, so I hope this reaches someone that will make a difference.