It was really good staff were helpful n courteous..we really enjoyed Awadh diner ..amazing hospitality with good manners ..i would suggest that reception desk should have more polite n welcoming interaction
.one of young chap was very rude ..which could ruin the first hand experience...but otherwise all staff were amazing ..coffee shop staff was so warm welcoming ..overall very good stay
H
1 晚商務旅程
6/10
The hotel used to be fabulous, I am sure. But that must have been at least 30 years ago, and now it appears as a faded star :) It has its charm, but it is definitely not a 5 star hotel. The service is good, but the rooms are old and not the cleanest, and the restaurants in the hotel are not very good. The breakfast is nice though, but dont expect fast service, as they get overwhelmed if there are more than 10 customers here at the same time! The hotel is based in the relatively safe embassy-area. But expect to walk a bit if you need any shops or other restaurants than the hotel has to offer!
真實旅客
1 晚商務旅程
10/10
Abhaya Kumar
2 晚行程
2/10
hilde
1 晚商務旅程
10/10
hilde
1 晚行程
8/10
Perfect location for US Embassy business.
真實旅客
1 晚行程
6/10
kuldeep
1 晚商務旅程
10/10
Chhakchhuak
3 晚行程
10/10
Balbir
2 晚行程
2/10
We stayed for 5 nights at the ashok in room 423 the executive suite. It was a sleepless experience.
The bedroom window did not close and was directly above the banquet hall and outdoor dancing. The lounge room balcony door did not close properly and was directly above a night club. For 5 nights we endured very loud indian music that did not stop until approx 2 am. On the fifth night I rang reception at 11.45pm to ask when it will stop. Was informed at 1.00am. Waited until 1.47am and rang again nothing changed despite promises. Went down to reception at 3.15am to complain. Music was turned down. I rang reception 5 times that night. They promised to stop the music but did not.
This hotel is aware that all rooms above the banquet hall will endure noise all night from their functions and do nothing about it.
It is not a hotel that ensures that guests who pay alot of money to stay, can rest and sleep, instead it puts ahead profits in its entertaining. Only after complaits to the manger were made that were we changed to the the "quiet" area. Management knows and does nothing. Horrible experience in a run down hotel. The bathroom had a window into the bedroom and the lights in the bathroom coud not be turned off except by the pulling out the key at the door. Definitely not 5*
Worse still our inital complaints had not been escalated and the day shift staff apparently knew nothing.
Mario
6 晚行程
6/10
Not 5 star at all! No ambience.
Alpana
8 晚行程
6/10
タオルの準備をよく忘れていた
KENICHI
5 晚行程
6/10
Niels
1 晚行程
6/10
Room furniture was broken, outlets not working, room service slow
Amisha
1 晚家庭旅程
4/10
Stayed in suit… very bad shape, no cleaning, very poor response from staff. Breakfast very ordinary
S a
1 晚商務旅程
10/10
Reception staff was courteous and professional.
Yatin
3 晚家庭旅程
8/10
Ingen rec
Margareta
2 晚行程
4/10
David
2 晚行程
2/10
Worst experience ever
ALICIA
1 晚行程
4/10
This hotel does not have a free airport shuttle as advertised on Orbitz
The tall youth with the sparkly glasses should not be in customer service. He is too casual and rude.
John
2 晚行程
2/10
The reception staff was so inefficient and had to change my room two times. They gave me key but there was people in the room. Then gave me another room that had broken ceiling walls and twin beds when I booked a double bed. Only after I sought the manager and spoke to him that I was able to get a good room. The whole process took more than an hour to check in after arriving to the hotel after a long trip from US. There was only two receptionist counter open to check in when there was more than 7 staff standing at the counter. When I checked out, the staff said they lost the receipt of my payment of ₹26000 and asking me to give them a copy. I had thrown it in the garbage in the room and I had to go to the room to find it. This delayed my check out process by 30minutes further causing my taxi to wait for another 30minutes and rushing to the airport. This was ridiculous. At night there was loud music playing until 1am for both the nights I stayed and it greatly disrupted my sleep and rest.