我可否免費取消坎昆綠洲金字塔全包度假村的預訂，並獲發全額退款？

可以。坎昆綠洲金字塔全包度假村在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

坎昆綠洲金字塔全包度假村是否設有泳池？

是的，此住宿設有室外泳池。旅客由 08:00 至 20:00 可使用泳池。

坎昆綠洲金字塔全包度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

坎昆綠洲金字塔全包度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

坎昆綠洲金字塔全包度假村的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供零接觸退房服務。

坎昆綠洲金字塔全包度假村是否附設娛樂場？

是的，娛樂場佔地 538 平方呎，配備 6 部娛樂場博彩機及 4 張娛樂場賭枱。

坎昆綠洲金字塔全包度假村店內與附近有什麼好玩？

你可享受排球等店內活動的樂趣，並到網球場精進球技。店內其他休閒康樂節目包括健身班、籃球及彼拉提斯班。你可享用 SPA 服務，又或在室外泳池中暢泳一番。坎昆綠洲金字塔全包度假村亦備有2 間海灘酒吧、娛樂場、蒸氣室、SPA 服務、電子遊戲室及花園。

坎昆綠洲金字塔全包度假村內或附近是否設有餐廳？

是的，店內有 20 間餐廳，坐擁墨西哥菜。

坎昆綠洲金字塔全包度假村附近區域有何特色？

坎昆綠洲金字塔全包度假村位於酒店區的海濱，短短 10 分鐘步程可到伊貝羅斯塔坎昆高爾夫球場，10 分鐘步程即達水世界。

坎昆坎昆綠洲金字塔全包度假村優惠

Q: 坎昆綠洲金字塔全包度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

Q: 坎昆綠洲金字塔全包度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

8/10 很好

2025 年 8 月 19 日

不错的酒店

Guo (3 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 29 日

Bad room service

Weixing (3 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 12 月 22 日

We have been to the Pyramid several times. This time it felt like everything was different, and not in a good way. Staff seemed lazy and not interested in what guests had to say. Service was very lacking in restaurants and bars. We will probably search for an alternate hotel next trip.

TRACEY (3 晚友伴旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 12 月 17 日

The room was okay, it wasn’t great. Shower valves were loose and would come off. Showers also leaked a lot of water when showering. Coffee machine didn’t work. Overall staff was great once checked in. The check in process is the worst. There is no order and you could be there first but because they take such a long time to check in the staff would call the other people that have just gotten there instead of guest that have been waiting longer. Each check in must of taken 30 min or longer. The property itself was very nice. Nice pools and bars. Buffets were amazing.

David (6 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 12 月 14 日

There were some things wrong with the room but the check in process was horrible no cordination and took forever

Jesus (6 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 12 月 14 日

👏👏👏

Rafael (7 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 12 月 7 日

Nice view of the beach, but when sitting in the two chairs, the angled glass was quite frosted, so then there was no view. When we looked up from the beach, we saw maybe 50% were that way. Cleaning issue or salty air corrosion.

Lee (1 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 12 月 5 日

Habitación sucia con mucho olor a humedad, ropa de cama de muy baja calidad. Restaurantes con poca variedad. Áreas muy restringidas

HUGO ANTONIO (4 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 11 月 30 日

O hotel tem uma estrutura muito boa. Acesso direto à praia, boa piscinas e várias opções de bares e restaurantes mas deixa muito a desejar no atendimento. Poucas cadeiras de praia e poucas na piscina que não cabem todos os hóspedes. O atendimento nos bares e petiscos tem filas grandes e lento fazendo perder tempo.

Antônio bonaparte (5 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 30 日

Antonio (4 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 11 月 25 日

Reservei dois quartos de frente para o mar, com duas camas de casal. Visual deslumbrante. Entretanto, um dos quartos veio só com uma cama de casal, e não resolveram a situação. Funcionários super atenciosos. No geral, local limpo, faltando apenas um melhor trato com os banheiros de uso comum. Piscinas maravilhosas e grandes, mas apenas uma tem bar dentro, e lota. Falta guarda sol. Os restaurantes são bons, os que exigem reserva, o nível sobe. Bares muito bom também, com bebidas diversas. Mirantres bem localizados. Atrações diárias no hotel. Espaço kids. Hotel em reforma de modernização, com chance de se tornar um real 4 estrelas.

Stephano (7 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 14 日

FANNIA SOFIA (2 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 11 月 13 日

FOOD NASTY IN ALL THE RESTAURANTS, CHARGE ROOM SERVICE FOR 1 PIECE OF ITEM, YALL NEED TO CHANGE YOUR WHOLE FOOD MENU AROUND, HOT DOGS PIECE ON PIZZA IS CRAZY, THEN WE PAY FOR ALL INCLUSIVE BUT STILL HAVE TO PAY FOR THINGS AND THEN JUST NOT BEING UNDERSTANDING ENOUGH TO KNOW THINGS HAPPEN THATS NOT OUR PROBLEM THATS HOTEL ACCOUNTABILITY… THIS HOTEL NEEDS A PROFESSIONAL TO COME IN AND REDO THE WHOLE PLACE AS FAR AS FOOD, BUDGET, AND ENTERTAINMENT. AND THIS WAS ME GOING AGAINST THE REVIEWS AND IT TOTALLY PUT ME IN MY PLACE. I WOULD NEVER VISIT OR SEND FAMILY TO THIS HOTEL

Donald (4 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 11 月 13 日

I asked for 2!bed and when I got there I had a single bed. With three people and then they brought a hard ass roll away bed in a small room. The food was awful and the planning for jungle beach ride was canceled and no one told us anything and we had to pay 39 for a cab to be turned around when we got there I would not subject this hotel to no one and the air conditioner in our room never worked

Sylvia (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 11 月 4 日

Estuvo todo muy bien, solo que una muchacha de gelato fue muy amargada y grosera

jacqueline (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 11 月 2 日

Raul (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 27 日

Quarto limpo e com linda vista para o mar, equipe de funcionários espetaculares, gastronomia imperdível! Tudo no hotel funciona maravilhosamente bem! Obrigada

Fabio (5 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 10 月 21 日

Agradable

Edgardo (3 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 10 月 7 日

VERY Bad Sian Ka'an Master Suite experience

The first night, the ocean was NOT visible; it was a view of a roof and a distant lagoon. We didn't have a spa/jacuzzi on balcony as we paid for. We were only there for 2 nights for a special anniversary celebration. I wanted my partner to experience the Sian Kaan Master suite to it's fullest. But it didn't work as a first impression. The HVAC had a really bad leak in our bedroom so we had towels all over the floor which saturated the beautiful rose petals I thew down that led to the bed. There was no jacuzzi on the balcony and it was a very small balcony. Lastly our tub did NOT drain so we showered with our feet/ankles remaining in the dirty water that would not drain away. Lastly, there was a male urinal in one bathroom that reeked of urine and I gagged every time I went to that restroom. So I had to resort to using the one in the living room at all times. :( Also, ALL the Si'an Kaan inclusive restraurants were booked and we didn't get the ANY of the ones that we wanted to experience until the last night, they booked us for Careyes, but we were no longer in the positive energy after the aweful first night stay. They finally exchanged our room and we were able to experience what we booked for only 5hrs of daylight. VERY sad.

sharlette (2 晚商務旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 23 日

beach unable to use due to excessive sargasum. pool/near beach stinky due to excessive sargasum. We reported every day even twice on some days that we didnt have hot water on the shower and dint get corrected till last day of our stay.(took cold showers for duration). food option Oasis Resort was short on quality, varaity to compare to others hotels of similar status (all inclusive) we've used in Cancun/ Riviera Maya areas. in short Much to be desired on their quality/variaty of food/drinks (pretty simple/cheap, lame) compared to other locations in area. last but not least Oasis is clearly in need/DUE of a remodel. it looks and feels OLD, missing skylights, floor/wall tiles cracked, AC not quite cooling at restaurants to name a few.

Ricardo (3 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 9 月 22 日

Stayed in the pyramid to celebrate my best friend birthday. However, there’s a few things that need to be addressed. Rooms are outdated, tub filled my entire stay and the wifi sucks. Restaurants are buffet style which was not what I expected. Staff tries to convince you to buy excursions at a reasonable price in exchange to sit down for a “90 minutes presentation “ with the intent to get you to buy a time share. The property is also under construction. The pools need to be cleaned up more often. Their transport system needs to improve as they will not send anyone to pick you up unless they verbally speak to you even after you’ve paid in full and have confirmation e-mail from them. I had to call twice and spoke to four different people in addition to an email to the supervisor in order to request a refund. I won’t be returning here.

Jasmine (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 22 日

Bruno (8 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 21 日

Excelente

Excelente!! Habitaciones super limpias y cómodas, muy amplia la habitación. Albercas muy grandes y super agradable ambiente, personal muy amable.. toda la comida qué probamos exquisita. 100 % recomendado

Jorge (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 20 日

SUDAN (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 20 日

me gusto el cuidado de la propiedad

jorge alejandro de cosio (3 晚浪漫旅程)

Expedia 真實旅客評價

坎昆綠洲金字塔全包度假村

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