Staff offered a high level of customer service and anticipated my needs. The property was kept clean. The food was excellent. There were daily activities during the day and night. I had a really fun and relaxing vacation.
Claire
6 晚行程
10/10
Lynn
7 晚行程
10/10
Amagee
3 晚行程
10/10
CHRISTOPHER JUSTIN DOUGLAS
8 晚行程
8/10
Comfortable resort with tropical feel. Food could be improved, but was plentiful. Loud music by the pool was at times bothersome. Otherwise we enjoyed our stay and the beautiful water and tropical fish. Service was excellent and staff very friendly.
Julia Ambrose
6 晚家庭旅程
8/10
The beach and snorkeling was so much better than I expected! The grounds were gorgeous, and the staff was very hospitable. The food and drinks were just okay and could use some improvement.
Samantha
5 晚浪漫旅程
10/10
Christion
5 晚行程
10/10
The hotel grounds are like a tropical jungle with walkways winding around it. The food selection and quality was the best of any all inclusive I've stayed at. The many buildings throughout the resort were stunning. The spa was amazing. The staff was absolutely the best! We can't wait to come back!!
Julie
6 晚友伴旅程
10/10
Great resort, quiet and relaxing, good food, amazing service. You can snorkel right off the beach. Didn’t want to leave
CECILIA GUAJARDO DEL
6 晚浪漫旅程
10/10
Bobby L
7 晚行程
8/10
Sandra
4 晚行程
10/10
Dat T
4 晚行程
10/10
Rebbeca
5 晚行程
10/10
Great Service, beautiful beach, well maintained lush surroundings.
Jessica jimenez
3 晚浪漫旅程
10/10
Moises
4 晚行程
10/10
Highly recommended!! Beautiful place and the people are amazing. Been to many places this is my top 3 for sure.
Isreal
3 晚浪漫旅程
8/10
Just got back from secrets Akumal. The resort itself was a bit outdated but the service was very good, everyone was very friendly and the food was good as well. We stayed at one of the best suites they had to offer. The romance master suite ocean front. The snorkeling that everyone raves about right off the beach was okay at best. The Akumal dive center is right next door and I noticed that brought TONS of tourists including families that flocked to Secrets Akumals beach which was definitely very frustrating after booking an adults only resort for a reason, to not be around kids screaming and yelling. The soliciting on the beach was also EXTREMELY annoying. We saw this one guy on the beach and my wife and I were being nice by holding a 5 minute conversation and he proceeded everyday to hound us on the beach when we were relaxing about going to a cenote or taking us to snorkel with the turtles. Not to mention we wanted to enjoy the beach without having numerous people come up to us and walking by us trying to sell us scarfs, dresses, hats etc. Which we did by the way and paid $80. it was so insanely uncomfortably crowded and the water was so murky from everyone kicking up the Sand. Could barely even snorkel anywhere because it was so packed. Besides those few things it was a nice resort but safe to say we will not be returning.
Christopher
4 晚浪漫旅程
10/10
Robbie
7 晚浪漫旅程
10/10
This place is incredible. Never felt busy, always a chair at the pool and a seat at the restaurant. Preferred club gives you access to a better poolside restaurant for Breakfast and one dinner restaurant.
Shout out to Metz the building concierge who was able to help us with everything throughout the day/night. The beach is perfect- sand is perfect, snorkel right off the shoreline. Room has a steamer so didn’t need to bring one.
Brandon
5 晚行程
10/10
Everything was wonderful from start to finish! Beautiful resort, incredibly helpful and friendly staff, killer food. I dont have a single negative thing to say about our stay. Above and beyond!
Jared
6 晚浪漫旅程
10/10
Quiet and romantic
Corey
3 晚浪漫旅程
10/10
Great hotel. Strongly recomanded. Clean with very friendly staff.
Marius
9 晚浪漫旅程
10/10
Great place !
Jack
4 晚浪漫旅程
10/10
Louis-Charles
6 晚行程
10/10
Everything was great. The service was outstanding.