El hotel ofrece una experiencia cálida y acogedora, rodeado de un entorno natural que invita al descanso. El servicio es excepcional, siempre atento y amable, y la calidad de la comida no se queda atrás: hay diversas opciones gastronómicas y los menús de los restaurantes son amplios y bien pensados para todos los gustos.
La decoración destaca por su buen gusto, logrando mantener una atmósfera cálida en cada rincón del hotel. Si disfrutas de los masajes, el spa es verdaderamente espectacular. Aunque los precios no son bajos, la calidad del servicio hace que cada momento valga la pena.
mario
mario (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Limpio. Renovado. Alimentos y bebidas en todo incluido, de calidad. Lamentablemente, al ser temporada alta, restaurantes llenos en desayuno, con fila de espera, habiendo 2 disponibles.
Rocío
Rocío (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Excellent hotel that is sargassum free!!
We had a fabulous stay at the Fairmont. The booking was done at the last minute because we were due to stay at a much smaller boutique hotel however we were very nervous of having our holiday ruined due to the sargassum (seaweed - google it before booking Mexico). We were already in Mexico and witnessed knee deep 20m wide sargassum belt (rotting and smelly) further down the coast at a different hotel.
I emailed the Fairmont whilst in country to check if they had any protection, after they confirmed that they did we cancelled the other hotel and booked here. We are so pleased that we did, you are made to feel special from the moment you arrive and their seaweed protection barrier gave us everything we hoped for, white sands, turquoise ocean and no knee deep seaweed to wade through. The restaurants were lovely, the service exceptional and the room very relaxing. Bikes and golf carts help you to get around whilst the quietness and size of the site didn’t make it feel like you were on a vast resort. One word of advice, book restaurants before you arrive (via emailing the concierge) or on your first day if you’re on an extended trip otherwise you may well be stuck eating at 5pm or 9pm! In high season, this is a must.
Robert
Robert (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
LUIS F
LUIS F (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
R&R in Riviera Maya
This hotel surpassed our expectations. The food, the service and the amenities were fantastic. We have high standards and were satisfied on all levels. Julio, Jesus, David, Tonomatu, Rodrigo and Juan are so helpful and friendly!
Don’t hesitate if you’re seeking rest and relaxation within a gorgeous setting.
Janel
Janel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Second time here and it did not disappoint. An unreal experience from arrival to departure, they really did not miss much if anything at all.
Braeden
Braeden (10 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Absolutely AMAZING property!
William
William (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Mary
Mary (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 15 日
Beautiful property! The staff were super friendly. Taro and Gaia were our favorite restaurants. Hix bar had good sushi too. We would come back to this resort again.
Daniel
Daniel (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
The Fairmont Mayakoba is a stunning resort that provides an exceptional all-inclusive experience. From the food and drinks to the service, our stay was remarkable, and we would definitely revisit!
Pipasu Harish
Pipasu Harish (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Todo excelente
Octavio Perez
Octavio Perez (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
The beach front casitas are convenient, comfortable and very clean. The butler service makes getting around the property and making reservations very easy. The spa is quiet and relaxing. All of the staff are friendly and professional. We will return!
Cathryn
Cathryn (5 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 3 日
Karolis
Karolis (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Incredible property, wonderful staff, amazing food! Expensive but worth it.
Rachel
Rachel (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 19 日
The food is spectacular - definitely splurge for the all inclusive bc the prices a la cart are very expensive. Still need to apply tip on top of the all inclusive at each meal.
Rooms are very comfortable - resort staff was wonderful
LAUREN
LAUREN (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 16 日
Yelena
Yelena (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 10 日
This resort is boring and they attempted to put us in a bad room with no view claiming it was an upgrade. We were all inclusive but it isn’t all inclusive which isn’t discussed enough before booking. The pool was dirty. The breakfast buffet for all inclusive was closed. Having to take golf cart trams everywhere is very inconvenient and annoying. They’re full or not going in the direction you need to go. All in all, 6/10. Didn’t hate it but wouldn’t be back.
Bradley
Bradley (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 29 日
It was beautiful and the staff were great!
janine
janine (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 26 日
Carrie Ann Krell
Carrie Ann Krell (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 25 日
Overall pretty good experience, relaxing. Not as many activities for the kids and even though it was all inclusive, many of the kids stuff was extra. The vegetarian options were okay compared to how they described it online.
There is no great app that they have like other places that tell you where things are, etc. They use OpenTable for restaurants, random website for other things.
I was told that golf includes a sleeve of balls by concierge but that was not the case and we went to a few of the water aerobic classes and no instructor would show up. When asked they said they were away on vacation but did not communicate that to the guests.
Lastly, for being a 5 star resort, I did not get the sense that the staff know you - always re-asking dietary restrictions, name, room number, etc.
vishal
vishal (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 9 日
KRISTIN
KRISTIN (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 1 日
Excellent stay with Excellent food and views
Rowland
Rowland (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 26 日
We loved this all inclusive. Beautiful clean property. On a girls trip. I've stayed many places in Mexico and I really enjoyed staying here. Food options were great. We never needed room service. Many fresh options and I am Pescatarian.
The Fairmont in extremely clean and safe. Beds were a bit stiff for me. Get extra pillows...not the most comfy. But bathroom amenities were great. Nothing on patios other than chairs. No hot tub or swim out.
The spa was extremely over priced (and not busy) based on other places I've stayed. So that was a disappointment. But they do offer a day pass. $99
They also have an adults only pool that we enjoyed. But the beach was the best. Lots of seating, cleaned sand, no seaweed smell or charges for seating. Best spot there!!
Thanks for the lovely getaway.
Belinda
Belinda (5 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 25 日
We were looking for a quiet family vacation and this resort was perfect. Would recommend this resort for families with older teens. The room was beautiful and the food was amazing.