Mackay Enertainment and Convention Centre - 11 min walk - 1.0 km
Bluewater Lagoon - 17 min walk - 1.5 km
Caneland Central - 18 min walk - 1.6 km
Harrup Park - 2 min drive - 2.1 km
Mackay Base Hospital - 5 min drive - 4.0 km
Getting around
Mackay, QLD (MKY) - 8 min drive
Mackay Station - 10 min drive
Nabilla Station - 21 min drive
Mapalo Station - 25 min drive
Restaurants
The Grazing Goat Cafe - 6 min walk
The Rabbit Hole - 7 min walk
Palace Hotel - 6 min walk
Burger Urge - 2 min walk
Zambrero - 6 min walk
About this property
Quest Mackay on Gordon
Enjoy your visit to Mackay with a stay at Quest Mackay on Gordon. Guests can take a dip in the outdoor pool and indulge in spa services. A fitness centre and a terrace are offered, and in-room conveniences at this luxurious hotel include fridges and microwaves. Fellow travellers love the helpful staff.
Languages
Arabic, English, Filipino, Thai
At a glance
Hotel size
115 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 2.5 per cent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (AUD 10 per day)
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
Barbecue grills
Room service (limited hours)
What to do
Beach nearby
Working away
Business centre
Meeting room
Conference space
Services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Picnic area
Terrace
Fitness centre
An outdoor pool
Spa services
Banquet hall
Accessibility
Lift
Assistive listening devices available
Wheelchair-accessible registration desk
Room amenities
Be entertained
DVD player
42-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board
Laundry detergent
Sleep well
Premium bedding
What to enjoy
Balcony
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
Microwave
Stovetop
Toaster
Cookware, dishes and utensils
More
Weekday housekeeping only
In-room safe
Connecting/adjoining rooms available
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately AUD 10 to 25 per person
Early check-in can be arranged for an extra charge of AUD 50 (subject to availability)
Late checkout can be arranged for an extra charge of AUD 50 (subject to availability)
Credit card charges are subject to an extra charge of 2.5 per cent
Children & extra beds
Cots/infant beds are available for AUD 10 per night
Parking
Self-parking costs AUD 10 per day
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Quest Mackay Gordon Apartment
Quest Gordon Apartment
Quest Mackay Gordon
Quest Mackay on Gordon Hotel
Quest Mackay on Gordon Mackay
Quest Mackay on Gordon Hotel Mackay
Frequently asked questions
Does Quest Mackay on Gordon offer free cancellation for a full refund?
Yes, Quest Mackay on Gordon does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quest Mackay on Gordon?
Yes, there's an outdoor pool.
Are pets allowed at Quest Mackay on Gordon?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Quest Mackay on Gordon?
Yes. Self-parking costs AUD 10 per day. Parking spaces may be limited.
What are the check-in and check-out times at Quest Mackay on Gordon?
Check-in start time: 2:00 PM; check-in end time: 8:00 PM. There's a charge of AUD 50 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50 (subject to availability).
What is there to do at Quest Mackay on Gordon and nearby?
Quest Mackay on Gordon has an outdoor pool and a fitness centre, as well as spa services and a picnic area.
Does Quest Mackay on Gordon have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Quest Mackay on Gordon like?
Quest Mackay on Gordon is a short 11-minute walk from Mackay Enertainment and Convention Centre and 17 minutes' walk from Bluewater Lagoon.
Quest Mackay on Gordon Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
22 November 2024
Peter
Peter, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 November 2024
Dongho
Dongho, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 September 2024
Peter
Peter, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
22 September 2024
Joanne
Joanne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 September 2024
It was clean and tidy, classy and not overdone. Staff were amazingly helpful and courteous. Thoroughly enjoyed the stay
Anthony
Anthony, 1-night family trip
Verified Wotif guest review
8/10 Very good
7 September 2024
It would be excellent if they have bath tub in wash rooms. Sporting events need a recovery bath tub would be preferred
Gobi
Gobi, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
31 August 2024
Jillian
Jillian, 2-night trip
Verified Wotif guest review
10/10 Exceptional
26 August 2024
It was a room that had a microwave, kettle and toaster. Very comfortable bed
Michelle
Michelle, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
26 August 2024
We would stay again for sure.
Gavin
Gavin, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
20 August 2024
Clean, comfortable,spacious,well equipped and close to great restaurants
Mark
Mark, 1-night romance trip
Verified Wotif guest review
10/10 Exceptional
20 August 2024
Fine Stay. Would definitely recommend.
Gavin
Gavin, 2-night trip
Verified Expedia guest review
10/10 Exceptional
15 August 2024
Was very close to everything I needed
Callan
Callan, 1-night trip
Verified Wotif guest review
10/10 Exceptional
12 August 2024
Kris
Kris, 2-night trip
Verified Hotels.com guest review
8/10 Very good
10 August 2024
A nice, tidy, comfortable room. Value for money.
Jenny
Jenny, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 August 2024
Great location, modern rooms, well presented. Easy access to city and public transport.
Kyle
Kyle, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 July 2024
Shane
Shane, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 July 2024
Great place to stay
I enjoy staying here has everything I need home away from home
JANE
JANE, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
22 July 2024
Charming but the bed sheets were dirty when we got there. We informed the lady and she brought us new ones but we had to help her make the bed. She said they’d send someone the next day to do it all correctly and change the sheets again. That didn’t happen. Otherwise lovely place with friendly staff
Callum
Callum, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 July 2024
Good quality accommodation at good price. Convenient if you need to park a vehicle with onsite carpark.
Stephen
Stephen, 1-night business trip
Verified Wotif guest review
10/10 Exceptional
13 July 2024
Very good stay
The hotel staff were very good and helped with the problem that I had with the family member by changing our room. I can’t think them enough for it.
STEPHEN
STEPHEN, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 July 2024
Good
Hideaki
Hideaki, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
30 June 2024
Convenient Mackay hotel
My go to place in Mackay. Always quiet and clean and comfortable beds. Like that you can stream your phone to the TV.