Allowed late checkout to 2pm.
Gave me an upgrade to suite. Very good to them.
The breakfast only soso...does not have many choices.
Overall very good experience.
FONG WAI
2 晚商務旅程
6/10
Sheng wen
1 晚商務旅程
6/10
long line up for "Lift", took me 5min to get down from 20th floor (every 3 floor will stop)
4 parties in my group 4 different floor (we gave them all our booking reference 3 week ahead and they cannot manage our rooms to be close or same floor)
Hoi Hang Hugh
3 晚友伴旅程
4/10
預訂Deluxe Room (2 King Bed ) ,Check In 時被告升等到Suite Room , 點知入到房見到只有1張King Bed, 落樓去Reception 再問佢,表示訂房單上已清楚我地系2大人2小(11 & 14 years),依家得1張床點訓4個?佢好冷淡回覆你訂嘅房型(Deluxe Room )已滿,跟住無其他反應,我自己主動問佢系咪會提供返2張加床比小朋友,佢居然話加床都無晒,跟住我老公忍吾住問佢咁依家點?佢至同另外一個高級D男人講咗一輪,跟住個男人打去Housekeeping 又講咗一輪,最終話可以加床(Extra Bed) 比我哋,前前後後花咗一個多鍾去搞,最後我地先離開出去觀光,夜晚返到發現只有1張加床,跟住又要落去再同Receptionist 重新講一次朝早發生咩事,最終才提供多一張加床,整個過程佢地無講過一聲對吾住之類說話,作為一間五星級酒店,咁既服務態度就係太過份,你自己overbook 吾系客人嘅問題,再者訂房資料入面已清楚列明人數,我定Deluxe Room 2張 King Bed 嘅原意就系要訓得舒服D, 就算提供返加床但系張加床亦無真正嘅King Bed 咁舒服,我仲系要住3⃣️晚,真係吾好咁求奇咁鬼隨便,唸住博個客唔嘈,完全吾系一間五星級酒店應有水準。
KUAI IENG
3 晚家庭旅程
8/10
Overall, my stay in this hotel is good but I doesn't like the hotel car service that the front door staff asks me everyday during my stay when I'm looking for a taxi. The hotel car's price is about $30 more than the regular taxi on every ride, but the front door staff is convinced that it is much the same as a regular taxi. And when I say no, they give an offer with $10 dollar less. It makes me feel that I will be a dumb if I accept the offer in the first place.
真實旅客
6/10
Okay location. Make sure it works for you. Taxis are hard to come by and the concierge team tries to constantly make you use their over priced hotel taxis.. don’t fall for it. And wait for a regular taxi.
Roof top bar / restaurant is superb. Make sure to try it.
Nivedith
3 晚商務旅程
8/10
Stephan-Carl
4 晚行程
8/10
shafeeq
1 晚行程
8/10
Suhyun
2 晚商務旅程
10/10
真實旅客
1 晚行程
8/10
Good
Shaw Jiun
4 晚商務旅程
10/10
Kayode
9 晚行程
2/10
宿泊料金を二重に請求された。何回か問い合わせするも反応なし。
Tomonori
3 晚行程
10/10
Scott
1 晚行程
10/10
Scott
1 晚行程
10/10
That was overall good and comforting the only issue is the weak sound proofing stuff.
真實旅客
2 晚商務旅程
10/10
Hotel is amazing. 6*
Hotel staff-out standing service
Club lounge access - not a huge choice of alcohol but food was amazing
Pool and seats. Very clean but small
Buffet breakfast. Huge variety of food and chef would cook any food that one wanted.
sukhjinder
8 晚行程
8/10
The hotel has a great location, easy access from the airport easy traffic to major attractions. The only problem in concern if you are in a wheelchair or electric scooter, it sits a little bit higher and you have to use a ramp to get up to the check-in which the ramp is pretty steep and slick so my electric scooter did not grab and I had to push it up, but the hotel staff is extremely helpful and friendly.
Stefan
2 晚行程
10/10
A very nice hotel, very modern and clean. The staff in the restaurant do understand English very well, and keep getting your order for food wrong. Asked for a bucket of ice and never got it. asked for a pot of tea with two tea bags in it, and just got a pot of hot water. Then a pot with one tea bag, but no milk for the tea. Asked for turkey bacon, which is normally on the buffet, but not avaiable one morning. Was told they would prepare some and bring it to the table. 20 minutes later, finished with breakfast and still no turkey bacon. Chased up the manager who went into the kitchen to order it, as it had never been ordered and took another 10 minutes. Staff needs to learn to communicate in English with the majority of the customers.
John
2 晚行程
10/10
gurinderpaul
5 晚行程
10/10
Peter
2 晚商務旅程
8/10
真實旅客
4 晚商務旅程
10/10
Miladin
1 晚行程
10/10
Very clean and quiet. We opted to stay here after our last stay at a neighbouring Hyatt hotel was disturbed by children running up & down the corridor until 3AM. This was perfect; no sleep disturbance; fantastic breakfast. Staff extremely helpful & polite; genuinely cared about guest comfort.