4/10 Fair
Feb 5, 2025
Disappointing
Several things were of concern: (1) It would have been nice to know you're undergoing renovations before I booked (2) I reported an issue with my TV that was never fixed, despite them telling me they would come back or do it when I was away during the day. (3) took SEVERAL days for a simple fix of the sink, the stopper in the sink wouldn't come up. I asked a third time at around 8pm when the person at the desk wasn't there. I rang the bell as it said to and I got the most irritated stare as if I was disturbing them. (4) Several times I had to wait more than 10 minutes to get hot water.... In 2025!!! (6) this one could be just me, but I get holding off on towels, but the bed was only made ONCE for me the whole stay (6 days). If that's the norm, it's not good. How Best Western responds to this will determine if I ever stay there again. And I have to go to Decatur a lot to check up on family.
Donald
Donald, 6-night family trip
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