My overall stay was good. Upon arrival, my flight had been delayed, so I didn’t reach the property until around 10 PM. Unfortunately, the key had not been left with the security desk as planned, which prevented me from accessing the unit right away. After contacting customer service, the issue was resolved when they opened the door with a master key, though the process took about an hour and a half.
I was instructed to park in the parking deck and advised that the key fob would be provided the following morning. Due to fatigue after a 15-hour trip, I mistakenly parked beside the designated spot, which unfortunately resulted in my car being towed and a $380 CAD fee.
Despite the initial challenges, the remainder of my 10-day stay was enjoyable. Management compensated me for the first night due to the key issue, though not for the towing cost. Overall, my fiancé and I had a pleasant experience and truly enjoyed our time at the property.