2/10 欠佳
2025 年 10 月 5 日
A dreadful experience
I know it's my own fault, as I had my wallet and room key stolen. But having to pay 3,000 yen to replace the room key is truly shocking.
I was informed that I could store my luggage and that I could check in.
It was my mistake for not realising it was an early check-in, but the receptionist also failed to explain it clearly. I assumed I was paying the city tax and deposit.
It wasn't until today's check-out that I realised it was an early check-in, hence the additional charge of eight thousand yen.
We hope the hotel will enhance training for front desk staff and improve their English proficiency.
This is my second stay here, and the lobby is perpetually filled with the smell of cigarettes. The bathroom shows signs of mould in numerous places and has not been thoroughly cleaned.
CHIAYING
CHIAYING (3 晚商務旅程)
Hotels.com 真實旅客評價
