我可否免費取消第 9 街大都會品牌系列酒店的預訂，並獲發全額退款？

可以。第 9 街大都會品牌系列酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

第 9 街大都會品牌系列酒店是否允許寵物入住？

是的，寵物可入住。此住宿收取每間住宿每次入住 USD100的費用。輔助動物豁免收費。

第 9 街大都會品牌系列酒店是否設有店內泊車位？

是的。代客泊車費用為每晚 USD54.00。

第 9 街大都會品牌系列酒店的登記入住及退房時間為何？

登記入住開始時間：16:00；登記入住結束時間：02:00。退房時間為 12:00。住宿可提供特快退房服務。

第 9 街大都會品牌系列酒店是否附設娛樂場？

否，此酒店不設娛樂場，但傑克克利夫蘭賭場 (8 分鐘步程外) 就在附近。

第 9 街大都會品牌系列酒店店內與附近有什麼好玩？

第 9 街大都會品牌系列酒店備有3 間酒吧、全日開放健身俱樂部及花園。

第 9 街大都會品牌系列酒店內或附近是否設有餐廳？

是的，The Centro坐擁室外用餐區及美國菜。

第 9 街大都會品牌系列酒店附近區域有何特色？

第 9 街大都會品牌系列酒店位於克利夫蘭市中心，短短 16 分鐘步程可到搖滾名人堂，19 分鐘步程即達亨廷頓銀行球場。

克里夫蘭第 9 街大都會品牌系列酒店優惠

2/10 欠佳

2025 年 9 月 29 日

We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.

Casey (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 28 日

The hotel was amazing, staff was great. You all are awesome.

Michael (1 晚友伴旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 12 日

Needs some improvement

We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.

Kelly (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 3 日

Samantha (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 1 日

Angie (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 1 日

Absolutely loved everything. The ladies at check in to Maurice at the Centro. Great property

Larry (1 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 8 月 20 日

AWFULL

One Staff was not very friendly when I tried to stake up a conversation, like don' want to talk to me during check in. The Valet parking personnel were great. Last the room was not serviced or cleaned on a daily basis during my stay. When I called the front desk, all I got is excuses on lack of staffing, etc. :NOT MY PROBLEM !!! MANAGEMENT NEEDS TO STAFF FULLY !!. Considering the property supposed to be a luxury property, I expected better experience and at the very least the rooms are cleaned on a daily basis and the staffs to smile. Considering a one night stay can be priced at more than a $1000. It felt more like staying at Day's Inn. Although I am a member of Marriott, this is no way to earn loyalty.

2 晚行程

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 16 日

Jennifer (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 27 日

Gina (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 25 日

Mark (1 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 7 月 19 日

Disappointing anniversary trip

We had a nice experience until 5:30am. My husband and I took a short staycation for our 10 year anniversary, so we were looking forward to a night away without the kids, and a good nights sleep. We were awoken at 5:30am by beeping construction trucks that never stopped. I mean they were right outside our window. It was horrible. After we finally decided to just get up, we went to make coffee, and there’s no coffee pods in the room, so we called down to ask for coffee to be brought up, and after an hour of waiting, my husband had to go down and find coffee on his own. A VERY disappointing stay. I have no doubt they know these particular rooms are affected by the current construction, and they should either be discounted, or at the very least we should have been warned. Won’t be staying there again.

Brooke (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 18 日

Staff was helpful and friendly especially the bartenders. More attention needs to be paid to cleaning. Always glasses in the hallways on our floor and some were there for more than one day. Good location to access the downtown area

George (4 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 17 日

Very nice place, great walking distance to Progressive Field.

Kim (1 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 17 日

Taylor (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 14 日

Housekeeping

Kelley (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 13 日

Herman (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 13 日

Great staff, Very Clean and Unlimited amenities!

Cody (1 晚浪漫旅程)

Travelocity 真實旅客評價

2/10 欠佳

2025 年 7 月 13 日

Wish I could attach photos of the love stains all over the nasty couch, the dirty floor, candy all over floor, dirty grimey windows, was so uncomfortable we got up at 645 got our stuff and checked out wasn’t comfortable all night with how nasty the room actually was. For $400+ a night I’ll never stay here again, start yes was very friendly and nice yes. But room is what I was there for and I like a clean room. I’d pick a Hilton forsure again next time no questions asked.

Michael (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 12 日

Lisa (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 12 日

Could be less dusty but otherwise it is a good place to stay.

Lisa (2 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 10 日

Exterior was beautiful. Interior was nice but loud. Floor was very noisy, but expected for a Saturday night. Room had a post vacuum hairball in the middle of the floor. Booked a room for 3 (king and a couch), but only slept 2. Not a great nights sleep. Conveniently located, but probably wouldn’t choose to stay again.

Jacqueline (1 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 10 日

great location, excellent amenities. we had a wonderful time

Emily (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 9 日

Overall, the hotel was good. There were some cleanliness issues with the room. The sofa had brown stains along with the draperies. The bathroom had white towel strings on the glass, and the garbage from the previous occupant was not emptied. however, the staff was incredibly inviting and helpful. There are many dining options in and around the hotel valet service was quick and efficient.

Jesaka (1 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 7 日

C

The room with King Bed was comfortable and for the most part clean. (One ledge on nightstand electric box covered in dust). We arrived about 5 PM and AC was not working - room 78 degrees. We had to call maintenance for a repair. The AC was repaired but took a long time to get room to 71 degrees by next morning. I like the security of elevator system. If I was traveling alone I would appreciate this very much.

Donna (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 6 日

A beautiful hotel in a very convenient location for what we were in town for (baseball game). The staff were all exceptionally friendly and professional! The room wasn’t as clean as I would expect and though a pull out couch was a part of our room, there was no bedding provided for it.

Rachel (1 晚家庭旅程)

Expedia 真實旅客評價

第 9 街大都會品牌系列酒店

Metropolitan at The 9, Autograph Collection

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