Located close to National Museum of Singapore and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers a warm welcome with international cuisine at Makan at Jen. Relax in the spa tub or unwind by the rooftop pool, where cabanas and sun loungers await. The helpful staff has left a lasting impression on previous guests.
National Museum of Singapore - 15 min walk - 1.3 km
Bugis Street Shopping District - 19 min walk - 1.6 km
Marina Bay Sands Casino - 5 min drive - 4.1 km
Getting around
Singapore (XSP-Seletar) - 23 min drive
Changi Airport (SIN) - 29 min drive
Senai International Airport (JHB) - 66 min drive
Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
Kempas Baru Station - 33 min drive
JB Sentral - 40 min drive
Somerset Station - 1 min walk
Dhoby Ghaut Station - 10 min walk
Orchard Station - 12 min walk
Restaurants
Heytea - 3 min walk
Saizeriya Ristorante E Caffe - 1 min walk
Tsuta - 3 min walk
Coffeesmith - 1 min walk
4Fingers Crispy Chicken - 1 min drive
About this property
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you within a five-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.
At a glance
DONE
Hotel size
499 rooms
Arranged over 10 floors
DONE
Arriving/Leaving
Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in/out available
Check-out time is noon
Contactless check-out
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
On-site parking is limited
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's menu
Working away
Meeting rooms
Computer station
Conference space (452 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Bike hire
Free pool cabanas
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Rooftop terrace
24-hour health club
An outdoor pool
Hot tub
Banquet hall
Accessibility
Lift
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
40-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Blackout curtains
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Dining
Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Trippi – This poolside rooftop bar only serves light fare. Open daily.
Here's the breakdown, no surprises
Optional extras
Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children
Children & extra beds
Rollaway beds are available for SGD 107.91 per night
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Also known as
Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
Frequently asked questions
Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.
Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at JEN Singapore Orchardgateway by Shangri-La?
No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.
What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?
JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.
Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
Yes, Makan at Jen offers international cuisine, pool views and poolside dining.
What's the area around JEN Singapore Orchardgateway by Shangri-La like?
JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travellers give top marks for the hotel's prime location.
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JEN Singapore Orchardgateway by Shangri-La Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Room
Location
Service staff
View
Breakfast
Food
Shopping
Rooftop pool
Bar
Lobby
What guests liked
Breakfast was consistently praised for its excellent variety and quality. (37 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
21 Aug 2025
Our overall stay was magical! Special thanks to Rebecca, who ensured our stay was extra special!
Les
Les, 2-night trip
10/10 Exceptional
1 Sep 2025
Strategic location
Great location, above shops and mrt station. Comfortable stay. Nice pool.
Foo Bang
Foo Bang, 1-night trip
10/10 Exceptional
12 Jun 2025
Good central location with friendly staffs.
Verified traveller
6-night trip
8/10 Very good
24 Jul 2025
I will stay here again
Excellent location, pool a little small, always packed.
Verified traveller
1-night trip
10/10 Exceptional
31 Jul 2025
Lovely hotel in the shopping area of Singapore. MRT right next door making it easy to get around. Friendly staff and wide range of food options for the breakfast.
Debra
Debra, 3-night trip
10/10 Exceptional
16 Aug 2025
My fav hotel in Singapore
Fantastic quiet rooms. Well located to grab things from 7 Eleven or the other many stores downstairs. Beautiful rooftop pool too.
Jacqueline
Jacqueline, 2-night trip
10/10 Exceptional
8 Jun 2025
Great clean stay with an amazing rooftop pool
Tom
Tom, 1-night trip
10/10 Exceptional
30 Aug 2025
Great stay in the city
I was there with my 7yo for a week. It was our second stay with Jen Orchard Gateway. We love everything about the hotel. From the great location with direct access to MRT, lovely staff, nice breakfast buffet, well designed room, nice swimming pool with pool side lounge. Everything is clean and well maintained.
Would love to stay with the hotel again.
Yihyi
Yihyi, 7-night trip
8/10 Very good
19 Jun 2025
One of the nicer, better kept hotels in Singapore
Valentino
Valentino, 1-night trip
10/10 Exceptional
5 May 2025
Love this place!
Amazing hotel, very clean, easy access to everything nearby, awesome rooftop pool!
Jesse
Jesse, 2-night trip
10/10 Exceptional
29 Jul 2025
Fantastic location. Clever use of space. Clean and functional.
Andrew
Andrew, 4-night trip
10/10 Exceptional
13 Jun 2025
Hotel staff was very helpful, I love to stay there. Will come back to book again.
YONG KWONG
YONG KWONG, 1-night trip
10/10 Exceptional
17 Apr 2025
Love this hotel especially the roof top bar.
karen
karen, 1-night trip
10/10 Exceptional
15 Jun 2025
Perfect location and room is bright and clean. Very friendly staff. Highly recommended!
Jocelyn
Jocelyn, 2-night trip
10/10 Exceptional
16 May 2025
The hotel was very good, it had everything we needed. Breakfast was good and our room was triple glazed which made for a good nights sleep.
michael
michael, 2-night trip
6/10 Good
30 Aug 2025
Great location
Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone
Yee Yin
Yee Yin, 1-night trip
8/10 Very good
15 Apr 2025
The hotel room is spacious and the staff was very welcoming and friendly.
CHRISTOPHER
CHRISTOPHER, 2-night trip
10/10 Exceptional
4 Aug 2025
Well located city hotel with rooftop pool
Great location right in the heart of a shopping district. Room was practical for a city hotel with a comfortable bed, not much privacy in the frosted glass bathroom.
Rooftop pool was a huge benefit and turned out to a good vantage point to watch the fireworks. They were also really flexible at check out, allowing us to use the pool and shower facilities before our evening flight.
Charlotte
Charlotte, 3-night trip
10/10 Exceptional
22 Apr 2025
Super convenient location with the MRT just down stairs.
Ashlee
Ashlee, 5-night trip
10/10 Exceptional
2 Jun 2025
The location of the hotel is perfect. Ready walking to shopping, restaurants, national museum, etc. The rooms were clean and attractive. The staff was friendly and helpful.
Helen
Helen, 1-night trip
10/10 Exceptional
2 May 2025
Nice to stay for business. Great staff
Carlon
Carlon, 3-night trip
8/10 Very good
26 May 2025
Really enjoyed my stay here - the rooftop pool was incredible. The rooms were more basic than I would expect for the shangri-la but all in all an amazing experience.
Megan
Megan, 6-night trip
10/10 Exceptional
3 May 2025
This was my third stay at Hotel Jen, and it has never disappointed. The location is excellent—right in the heart of the shopping and dining district. The rooms are clean, the staff is friendly, and the pricing is reasonable.
Mira
Mira, 1-night trip
10/10 Exceptional
1 Jun 2025
Clean and convenient
CHARLES
CHARLES, 3-night trip
10/10 Exceptional
28 Apr 2025
Nice rooms with views. Pool is outstanding with stunning views