Absolutely terrible room! Do NOT go with the basic balcony. It faces an old road that is flooded with swamp water that smells terrible. We couldn’t even step outside because the smell was so bad, as well as the bugs that it brought along with it.
Sarah
Sarah (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Great destination
This resort has a ton of amenities! The butler service and experienced concierge were tremendous. The hideaway area for adults only was definitely separate from the kids section. Lots of pools, beautiful beach, exceptionally friendly staff. I will be back!
Michelle
Michelle (7 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Ronen
Ronen (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月26日
Samantha
Samantha (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月20日
Way overpriced for what it is. If you want anything nice you need to pay a lot for more it. Checkin takes 2 hours and it's difficult to leave the hotel
Would not stay here again.
真實旅客
5 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Monika
Monika (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月5日
Un hotel todo incluido, que no cuenta más que con bebidas y licores de los más baratos, de medianos para arriba, te los cobran por separado.
El Internet muy malo
Y su proceso de reservación para restaurantes, pésimo también, pues ni en su pantalla ni por teléfono es fácil hacer la reservaciones
Rafael
Rafael (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月3日
Elissa
Elissa (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月30日
Taisha
Taisha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
Super recomendado
Sol Mari
Sol Mari (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
Everything was great
Nadine
Nadine (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月16日
First and foremost, this was not luxury a hotel . A hotel that does not offer high-end beverages with the amount of money that is paid per night is ridiculous. Not only include Redbulls no type of good liquor. The service was very mediocre. My sheets were not changed. They were filthy I had to call housekeeping and explained to them that the bed was made however, the sheets were never changed. The bathtub was spilling water everywhere. It was never It wasn’t working properly. I have traveled too many high-end luxury hotels, and I never encountered any type of issues. I even think they had bedbugs on my face and my arms. I highly demand either a refund or a new stay for free.
Michelle
Michelle (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
Beautiful Property
Amada
Amada (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月14日
We was expecting adults only but it was still kids on property in a lot of sections but overall very nice property
Shermaine
Shermaine (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月14日
D
D (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月12日
staff was hard working. management horrible
Andrea
Andrea (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月11日
Kyla
Kyla (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Such a beautiful hotel. Will be back. I recommend it to everybody who wants to go to Cancun.
Taylon
Taylon (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月6日
My overall stay was terrible. My key card for the room door never worked because the door was broken. I had to complain to the receptionist the entire stay. My bathroom flooded the first night. Staff would not accommodate me another room due to the issues. I had the worst vacation experiences ever. Truly unsatisfied.
Lynanda
Lynanda (1 晚家庭旅程)
Orbitz 真實旅客評價
8/10 很好
2024年9月2日
Amanda
Amanda (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月31日
Unsafe excursion . Property is rundown. Beach not vacation quality. No service on the beach. Too much seaweed
EURAL
EURAL (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月26日
As soon as arrived it was not perfect, the rooms we ordered we did not get. All of the restaurants are booked every single day on the app imposible to get reservations. Best person there hostess at dorado, if it wasn’t for her we wouldn’t have eaten dinner. You have to complain to get to eat at an All-Inclusive. It was not busy very chill, ehh it wasn’t that good that’s why it’s so cheap. If you’re coming here for the adults only, you get a little section, rest of the spot is full family which isn’t the worst thing in the world, just all inclusive side is small. Very sub par, much better places in Cun
Ricardo
Ricardo (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
The staff was outstanding I would recommend and come back in the future
Christopher
Christopher (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
Property was well kept up, staff was friendly. Food options were really great in the buffet. Try the seafood restaurant and the steakhouse. Entertainment at the pool was amazing. Construction was going on so it was a little difficult to navigate getting to my room but that's just temporary