Beautiful Hotel but poor service and communication
Beautiful hotel— clean and comfortable. Loved being on the Hudson and Westpoint. When I checked in and let them know that we might not be able to stay the second night— they told me sorry and that I would need to discuss this with hotels.com as they booked the room. I was charged for two nights after leaving unexpectedly the second day— told me to contact hotels.com as they could do nothing. Contacted Hotels.com who said they had to reach out the Thayer who then said no refund and then after I called Thayer they said no one was able to make the decision until
Monday — confused with the actions of the manager -left a message with the reservation office person and have yet to hear and it’s Monday night. Hotels.com has communicated twice with me to let me know the Thayer has yet to respond. Poor service and communication. Westpoint is amazing but Thayer is way overrated.
Johanna
Johanna (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 7 日
Train whitsle woke us up every 2 hrs overnight; Had riverview room;
Ralph
Ralph (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
Jordan
Jordan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Jody
Jody (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 6 日
Thayer Hotel Review
My son and I stayed here while we were on a visit at Westpoint. We were very excited as the hotel is marketed as very high end. Parts of the hotel is indeed high end but the important aspects are not. The room does not come standard with a mini fridge, which I have never seen before. It is an additional charge to have one placed in your room. The AC in the room was VERY loud and old and leaked on the rug in the room. There is also a freight train line right next to the hotel and a freight will run through ALL night long and blows its whistle each time. The restaurant service in all three restaurants in the hotel was stellar. The people working there were so kind and friendly but the food was not worth the high prices. Then, upon checkout, there was an additional $25 service charge for each night that I was not aware of as I paid in full before arriving. I would not choose to stay at the Thayer Hotel again.
Jennifer
Jennifer (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Victor
Victor (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Catherine
Catherine (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Donna
Donna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Friendly staff!
We were lucky enough to get a last minute stay at Thayer for our trip. The staff was super helpful and friendly. They were great with recommendations for local places to play golf and dine. The room and hotel were clean. There are reviews that say there’s noise from planes and trains but we didn’t hear a thing.
Mary
Mary (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 27 日
The two emails you sent were very long but lack a phone number and erroneous directions about clearance.
jack
jack (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Patricia E.
Patricia E. (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 21 日
Noise of train and noise of ice machine and elevator noise
Minimal restroom facilities close by
Kathleen
Kathleen (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 16 日
Tim
Tim (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 15 日
I have to recognize two individuals who were great. My flight was canceled and I was not able to arrive on Friday. I spoke to the front desk manager Emily and she was extremely helpful. Could have passed me off since I had made reservations via Expedia but she didn’t. The second person was the main valet kid. I say kid because he could have not been more than 20 years old. I feel bad I cannot remember his name. Super friendly, helpful and was quick to get my car and was quick to get my car. He was running a well oiled valet machine.
Marcela
Marcela (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Unexpected classic charm and elegance for a hotel located at an army academy. Clean and comfortable.
amy
amy (1 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2025 年 6 月 14 日
The pictures on line are way nicer than what it looks like in person.
Room and bathroom was very old and dated. Nice bed though.
Jesse
Jesse (3 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 14 日
tracey
tracey (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Patrick
Patrick (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Jan
Jan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Good breakfast
Beautiful hotel
Gabriel
Gabriel (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Wonderful historic hotel. We enjoyed our stay very much and are looking toward to our next visit.