The buffet was the highlight – delicious food with a wide variety of options. A few more live cooking stations would have elevated the experience further, but overall the dining was very enjoyable.
Unfortunately, the hotel itself feels dated, and the more recent renovations appear to have been done to a poor standard. For example, the shower tray was unstable, making it uncomfortable to use, and the silicone and finishing work in the bathroom were messy and unrefined.
The most disappointing aspect, however, was the service. Upon arrival, no staff offered to assist with our luggage. Our first room smelled strongly of cigarettes, and rather than immediately offering a replacement, the staff made us wait while they sprayed air freshener – we had to insist on moving rooms. In the evenings, it was a struggle to get bottled water, and cocktails felt rushed and carelessly prepared. Throughout our stay, interactions with staff lacked basic courtesy such as greetings or “please” and “thank you,” which left us feeling unwelcome.
This hotel has potential, especially with its food offering, but it needs significant improvements in service standards and guest care. A renewed focus on hospitality training could make a real difference.