We were so disappointed in our stay. The hotel is nice and clean. The front desk staff was kind. But the management is terrible.
We had a smoke detector go off in our room in the middle of the night. Simple enough solution. Call the front desk and ask them to send someone to change the battery. We did that and waited. Then we realized it had been an hour. We tried again. Now it's like 1:30 am. We haven't slept a wink. The person says on the phone says, we'll take care of it thank you for calling. At this point, I hang up and realize something is wrong. So i call back and say, please have the manager call me back. 20 minutes later, again, nothing. BEEPING...SO TIRED..so I go downstairs in my PJs. AND they had NO IDEA we had been trying to call. The call was going to a call center in SOUTH AFRICA!
So we stay up until 3 am bc of something that should have taken 10 mins to fix. When i asked to speak to the manager the next day and told him what happened and that we didn't sleep and expected to be comped for the night, he said he couldn't do that. I asked who could. He said the district manager. I asked if he could please let that person know and he said, ok. I asked if I'd get a call or email next day addressing what happened. he said, I don't know. I can only pass on the message. That's all.
So we stayed up all night because their system couldn't handle a simple smoke detector fix. Was so exhausted for our meeting. And what happened to basic customer service!?! :(
Rhonda
Rhonda (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 29 日
Darren
Darren (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Clean! Clean! Clean!
Very clean rooms. Courteous and helpful front desk!
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Lee
Lee (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 28 日
Gianluca
Gianluca (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 27 日
William
William (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 23 日
Supert opphold
God service, hyggelig betjening. Gode drinker og supert med svømmebasseng. Flere som jobbet i resepsjonen og de var alltid veldig hyggelige. Hadde et finere rom da jeg var der i fjor. Tror jeg fikk et «connecting room» denne gangen.
Catrine
Catrine (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 12 日
Monica
Monica (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 9 日
The man at check in was so friendly and accommodating