Good views from the residence, lovely bar area, great shuttle service.
Michael
7 晚家庭旅程
2/10
It was our first time in Val Thorens and we were celebrating my husband's 35th birthday, we reserved this hotel expecting it to be amazing as it was 5 stars and not cheap at all. Usually at a 5v star hotel you have amazing customer service but in this case it was quite the opposite. Since it was nearly at the end of the season the hotel was greatly understaffed, the shuttles that were promised took forever to get to you or were always full. When talking to the staff about it they said that they were understaffed and rude. Val Thorens is quite walkable however since it was snowing most of the time we were there we had to freeze at night to walk back to the hotel after dinner. During our whole 10 day stay they changed our towels once, never cleaned and so we ended up even having to buy toilet paper ourselves because there was no one at the lobby ever. I understand it might've been the end of the season but that should not compromise the quality of your stay, if that's the service you will be giving then close the hotel completely. Definitely the worst 5 star hotel I have ever stayed at, we then stayed at Le Fitz Roy, also a 5 star hotel and it was INCREDIBLE - HIGHLY RECOMMEND.
Fabiola
10 晚浪漫旅程
10/10
Tetyana
5 晚家庭旅程
8/10
The room was perfect for our needs (2 bedroom apartment with 3 guests). Hotel has everything you need. Great views out to the slopes & a lovely outdoor terrace with plenty of seating. You can ski straight out of the hotel. Ski passes & ski hire all available to hire from the hotel.
We had drinks in the bar (service was great) but didn’t eat in the restaurant so can’t comment.
The only issue we had was the kitchen equipment being dirty. We had to wash everything before using it due to old food being on cutlery, crockery, glasses, cups, pots & pans. The ashtray on the balcony also hadn’t been emptied & was full of cigarette butts. We addressed this with reception & they sent someone to the room to sort the issue.
Our stay was pleasant, staff were really friendly & helpful.
We would stay here again, even with the kitchen issue. We’d just make sure we check everything as soon as we arrive, as this is left to the guests before they check out.
nadsta2
7 晚家庭旅程
10/10
Enjoyed hotel & location
Wonderful staff
Fatima
7 晚家庭旅程
10/10
Great place to stay!! Thanks a lot for the hospitality
SANTIAGO FELIPE ALBAN
7 晚家庭旅程
8/10
Conor
7 晚友伴旅程
10/10
I was there in the final week of the season, with the Residence mostly full, the hotel section closed, and minimal staff (Pierre really was our knight in shining armour), but the experience was still excellent. We were looked after extremely well, and the room, facilities, and pastry deliveries were all first class. Highly recommended!
Angela
4 晚友伴旅程
10/10
Ran
5 晚家庭旅程
10/10
Great stay and good location
Adam
4 晚友伴旅程
8/10
The free shuttle car was a added bonus to our stay, we did not eat any of the restaurants as we run out of time, we did have a few drinks on the terrace which was stunning, and the views were priceless. We stayed in the Residence, therefore did not have access to the main spa without paying which was really expensive just to use the jacuzzi and a few other items. Also we did not have dressing gowns or towels for the small swimming pool which we could access, therefore had to use our bath towels.
Anabel
5 晚家庭旅程
10/10
Everything was great! The only thing I didn’t like (although its not something that could be changed) is that the floor outside the properties was frozen during a few days
Diego
7 晚友伴旅程
10/10
Incroyable séjour ! Partie avec mon mari hors saison donc pas de monde et on a pu profiter des pistes bien enneigées ! 💯
alexandre
4 晚家庭旅程
10/10
The Hotel had great views and was ski in ski out. The shuttle bus was very useful as the Hotel is right at the top of Val Thorens.
Daniel
4 晚家庭旅程
10/10
Amazing hotel and apartment. Chap on reception was so helpful. The pool area was very quiet and relaxing. Lovely sunset views from the hotel bar. Just brilliant
Linda
7 晚行程
10/10
Rooms were very clean, and the shuttle service into the town was quick and convenient.
Stayed in the residences as a group of 4 friends.
Dom
7 晚友伴旅程
8/10
Très belle résidence attenante à l’hôtel. Personnel attentionné, mention spéciale pour la direction qui trouve des solutions adaptées à nos demandes en temps record. Les appartements sont beaux, nous avions une superbe vue surplombant la station.
Frédéric
7 晚家庭旅程
10/10
This property was luxurious and very quiet and peaceful . great amenities such as ski room and ski shop . great location on the slopes
真實旅客
4 晚浪漫旅程
10/10
Excellent location, easy ski in ski out, 3mins wall to at least 5 bars for apres, at least 2 having live music each night. Similar walk to other restaurants. Reception staff very helpful. Appartment was lovely
Took robes 3 days to arrive, please get more robes.
Swimming pool cool temperature, great for swimming but not for relaxing, especially as there is not a hot tub, only a sauna.
Definitely worth taking snow socks if you don’t have winter tyres.
真實旅客
7 晚浪漫旅程
8/10
An excellent place for staying as a group for a ski trip. The hotel accommodated us especially well, giving us a larger room because we had so many staying. Very helpful front desk and staff. The taxi service was excellent and quick, always happy to help.
The pool was slightly cold in the evenings after coming in from a cold day skiing but the sauna was great
真實旅客
7 晚友伴旅程
10/10
真實旅客
7 晚友伴旅程
8/10
Although marketed as 2 bedroom for 4 adults as 5* with free wifi, it was felt wanting in a number of ways.
Main prime reasons was that the wifi was very poor and logins was inconsistent. If connection was dropped after a period, ability to relogin was frustratingly inconsistent (even if all other devices were removed). Not clearly stating how many concurrent devices could be supported for best experience. Experience was random and ad-hoc. Speeds was slow and could be improved too.
Ensuite did not have its own toilet, which is annoying.
Lounge sofa area did not have adequate seating for 4 adults.
Kitchen sink was smelly too...
Accessibility for ski-to-door was a bit awkward....having to walk up/down a flight of stairs and through a ski-shop to get access to the slopes, or return at the end of the day.