Great Hotel – But Avoid Booking Through Hotels.com
The hotel itself was excellent—clean rooms, helpful staff, and a great location. However, I strongly recommend not booking through Hotels.com or Expedia. I later found out that the rate I paid through these platforms was significantly higher than the price offered directly by the hotel. In some cases, the difference was substantial.
Do yourself a favor: call the hotel directly or book through their official website. You’ll likely get a better rate and avoid inflated prices from third-party booking sites.
Jiju
Jiju (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 9 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 5 日
Expensive
I was charged extra for breakfast and should have been free - also only 2 stayed instead of 3 and was still charged extra for ‘free’ breakfast
Christian
Christian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 2 日
Andrew
Andrew (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 28 日
Tony
Tony (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 22 日
Alex
Alex (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 22 日
J
J (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Ben
Ben (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 5 日
Lovely Hotel, let down a bit by the staff
Lovely Hotel, let down a bit by some of the staff - personal lives and issues should not be brought to work. The team are very young and seem to lack supervision and direction.
James
James (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 4 日
Room not cleaned properly.
Upon entering my room, someone had previosly been smoking in it; worse, the toilet had faeces in it. I returned to Reception, who were polite and efficient, but at no time was I offered an apology, not only for the inconvenience, but also having to wait for the duty manager to return to the desk so that a replacement room could be authorised. I showed a photo of the offending toilet - why is the Reception desk not empowered to make such a simple and clear cut decision?
Bryan
Bryan (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 1 日
SUSAN
SUSAN (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 24 日
Shane
Shane (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
A
A (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Spot on
Excellent stay, staff really pleasant and helpful
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 3 日
EXPENSIVE PORK PIE
Hotel was good room good breakfast good. Spa,and swimming pool bit run down. Overal not a bad stay few areas just need updating. The room was wasnt refreshed during our stay tea and coffee not replenished very dissapointing.Food ,sncks and deinks expensive including the most expensive PORK PIE in the world £11 for a pork pie scandalous.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 23 日
Not great for price
Room was basic for price of room only... was at wedding so no use of pool etc.
Shower splurted water every direction and pillows/bed hard
Towels were lush and could do with shower cap especially given shower head.
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 18 日
We booked the hotel for the swimming pool and sauna
We were told on arrival that it was being maintained
No other compromise was offered
It would have been easier to take off that facility whilst it was not available
We would not have wasted our time going there
viraj
viraj (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Lewis
Lewis (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 2 日
RICHARD
RICHARD (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 31 日
Lewis
Lewis (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 23 日
Helen
Helen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 18 日
Ok stay but could do a tad better
Clean rooms , comfortable, could do with small fridge and bottled water. Candle pots in the dining room need cleaning on every table and when asked for gin ina gin glass was told it wasn’t possible by dining room staff! Meals in the restaurant were excellent
Blossom
Blossom (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 27 日
We had a lovely stay at Hellaby Hall. It is a beautiful hotel with great facilities, especially the leisure club and spa. The location is great too. The only negative was that due to a plumbing/pipe issue we had to move rooms soon after arriving. This resolved on day two.