我可否免費取消探索科蘇梅爾酒店的預訂，並獲發全額退款？

可以。探索科蘇梅爾酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

探索科蘇梅爾酒店是否設有泳池？

是的，此住宿設有室外泳池。旅客由 08:00 至 20:00 可使用泳池。

探索科蘇梅爾酒店是否允許寵物入住？

是的，狗隻可入住，總共只限 2 隻，每隻寵物的重量上限為 20 公斤。此住宿收取每隻寵物每晚 USD77的費用。輔助動物豁免收費。住宿設有飲食器皿。或受部份限制約束，因此請聯絡住宿以了解更多詳情。

探索科蘇梅爾酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。住宿設有電動車充電站。

探索科蘇梅爾酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 12:00。

探索科蘇梅爾酒店店內與附近有什麼好玩？

歡迎暢玩踩單車及遠足等店內活動。店內其他休閒康樂節目包括生態遊及瑜伽班。你可享用 SPA 服務，於熱水浴缸中療癒五感。探索科蘇梅爾酒店亦備有2 間海灘酒吧、私人海灘、室外泳池、SPA 服務及花園。

探索科蘇梅爾酒店內或附近是否設有餐廳？

是的，Lool Kan坐擁室外用餐區、地區菜及池景。

探索科蘇梅爾酒店是否設有戶外私人空間？

是的，每間客房都配備陽台連傢俬。

探索科蘇梅爾酒店附近區域有何特色？

從探索科蘇梅爾酒店出發，短短 19 分鐘步程可到Chankanaab國家公園，19 分鐘步程即達昌卡納海灘歷奇公園。

科茲美島探索科蘇梅爾酒店優惠

Q: 探索科蘇梅爾酒店是否設有戶外私人空間？

是的，每間客房都配備陽台連傢俬。

10/10 完美

2025 年 7 月 23 日

GABRIELA (2 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 23 日

Marisa (6 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 18 日

We chose this resort for the excursions and they did not disappoint. We travelled as a family of 4 with 16 and 18 year olds. The excursions were great for all of us. The boat snorkel tour was our favourite one, followed by the buggy tour but we enjoyed them all. They always brought a cooler full of drinks and a stack of towels. The food at the resort is good, nothing special. It’s a much smaller resort than those in the Riviera Maya and I’d say the food was a small step down. We all got a little sick near the end of the week. They had some really good empanadas at the coffee bar and I think we ate them just before they pulled them. The excursion definitely made it worth staying at the Explorean and if we had a redo on our vacation week, we’d book it again! We didn’t take in much of the nightly entertainment but we did the casino night which was really fun. Marshall was a fun dealer and made it a great night. The pools were nice but we didn’t spend much time in them. Most of our time was split between excursions and the ocean. Bring your snorkel gear! With the current in Cozumel flippers are nice. We left ours at home and I wish I packed them. My husband and I went to the spa for a massage which was wonderful. All the staff were great. We were asked 1x if we would be interested in checking out the time share. We said no and it wasn’t a big deal. To sum it up, we loved our week here!

Christopher (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 7 日

Iris (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 7 日

The rooms have no tv! Great to disconnect from the world! Comfortable rooms! Great WiFi! Food was not the best but the daily activities that are included every day makes this place the very best in the island to vacation!

George (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 6 日

La atension del personal y las áreas verdes

Stephania (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 6 日

La pasamos muy bien , fue excelente la estancia , los alimentos en cualquier restaurante fueron excelentes , el personal en cualquier área muy agradables y atentos a lo que el huésped necesite . El joven Jared , Manuel e Isabel , del personal del hotel , cubrieron nuestras espectativas ❤️

Stephania (1 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 5 日

nenyi (5 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 6 月 25 日

Estancia mala.

Te sacan del hotel con el gancho de “tours” pero la realidad es que te llevan a clubs de playas a venderte caro cosas que vienen incluidos en el hotel, el personal de no está capacitado y es desorganizado. No tienen instinto de servicio. De las 2 habitaciones una estuvo siempre sucia y mal limpiada.

Rodolfo (6 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 6 月 25 日

Staff was incredible, food was delicious, property was well maintained and quiet. The daily excursions that are included with your stay each day were amazing. Our tour guides were the best and the quality of this included perk alone makes me want to return. Highly recommend

Courtney Paige (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 24 日

This is a beautifully designed hotel that is surrounded by lush greenery. There’s a pool in a beautiful setting with lots of options for lounging if you don’t want to be in full sun. I loved that you also have the option to use the facilities at the Fiesta American if you want full sun and a DJ! The combination of the 2 facilities was great because you just have more options. But I always really liked the difference from being at the Fiesta American, beach and pool and then going back to the Explorean where it was more cool and quiet. Perfect for families with small children! Lots of indoor/outdoor restaurants with high ceilings and fresh healthy food. And other little things like a coffee, ice cream and pastry bar from 10 - 10 for caffeine and sugar addicts. Staff was super nice and helpful and there was a different option each day for a field trip. The boat trip to go snorkeling got me back in the groove with snorkeling again after 25 years, and then I discovered that the snorkeling right off the beach at the hotel was just as great! (There are decks with ladders to easily get into the water as this is not a wide sandy beach.)

Julie Marston (6 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 6 月 24 日

Está ubicada en un lugar increíble y las instalaciones en general y las habitaciones son de una calidad superior. El servicio es bueno a secas y la calidad de los restaurantes también cumple pero deja mucho que desear.

Luis Alvar Miranda (3 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 20 日

Explorean Cozumel has been our hotel for the last several years. Several kilometers south of town, it is much closer to dive sites than many other hotels. Good choice of restaurants. Welcoming and helpful staff. And they have done a lot of important maintenance work since the last time we came in 2023, when the place was hurting badly from weathering Covid.

H Timothy (5 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 18 日

We’ve stayed at the Explorean twice now and it’s really the only place we want to stay. The only downside is that they try to get you into an hour and a half presentation for a membership. That is the only reason I didn’t give it 5 stars overall. The staff here are simply the best, very, very friendly and accommodating. The staff actually make this the best.

Lawrence (6 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 18 日

Private, clean, and beautiful. The perfect Mexico getaway. The size of the resort makes it a more intimate experience allowing you to make bonds with both the staff and the other travelers. Iguanas can be seen meandering through the grounds. The location is a quick walk to the ocean. And scattered throughout the resort is a variety of restaurants. The staff is more than happy to accommodate your needs and are incredibly kind.

Morgan Lacey (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 17 日

Loved our time at explorean. Loved waking up and sitting outside while the birds sitting right on the rails. The options for excursions every day and of course the access to the amenities.

Christy (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 16 日

Mark (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 10 日

The Explorean Cozumel was an amazing experience. The room was clean and modern. The food was delicious. And the activities were fun, but the icing on the cake was the superior staff. I would rate this property 10/10.

Taylor Dawn (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 10 日

Great location

maria juliana lotero (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 8 日

Bethany (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 5 日

liked to smaller more intimate areas

jeffrey (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 5 日

Daniel (7 晚行程)

Orbitz 真實旅客評價

10/10 完美

2025 年 6 月 4 日

We loved our peaceful and relaxing stay at the Explorean. The property is quiet and serene—perfect for unwinding. If you're ever in the mood for more activity, the lively atmosphere at Fiesta Americana is just next door. Be aware that they will try to pitch a timeshare presentation. You may have to firmly decline multiple times before they take no for an answer. A special shoutout to Jared, our favorite server and bartender. He went above and beyond to take care of us and genuinely cared about making our stay enjoyable. The food and drinks were decent, and the location is great—you’re not far from popular beach clubs. Plus, the property has its own pier, making it super convenient if you're planning any boat excursions.

Darryl (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 1 日

Staff was very nice and helpful. We had a very relaxing time and the food was delicious.

Kevin Lee (5 晚行程)

Travelocity 真實旅客評價

8/10 很好

2025 年 5 月 23 日

The staff was attentive and friendly.

Diana (5 晚浪漫旅程)

Expedia 真實旅客評價

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常見問題

我可否免費取消探索科蘇梅爾酒店的預訂，並獲發全額退款？

探索科蘇梅爾酒店是否設有泳池？

探索科蘇梅爾酒店是否允許寵物入住？