4/10 一般
2025 年 10 月 7 日
Bad experience
Sandra in Reception was very unhelpful with putting me and my parents on the same floor or adjacent rooms. My parents room (107) - the gas braai is broken, someone has to ignite it for you every time you want to braai, only accessories to a hairdryer but no hairdryer, the outside door (which leads right to the public walkway next to the beach)- couldn’t lock - not with a key and not from the inside. The fridge drawer was cracked so badly that we couldn’t use that part of the fridge. And worst is that we literally (unless you everytime want to wait approximately 5 minutes for the elevator) had to climb stairs between our rooms to visit each other (My dad is 70 years old - they couldn’t even give us a room with an accessible shower).
The cleaning and restaurant staff were amazing, unfortunately the attitude from that lady who checked us in spoiled our whole holiday.
Annelie
Annelie (5 晚家庭旅程)
Hotels.com 真實旅客評價
