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My Story Hotel Ouro

3.0 star property
Hotel with restaurant, near Rossio Square

Choose dates to view prices

Photo gallery for My Story Hotel Ouro

Double Room | Minibar, in-room safe, desk, soundproofing
Lunch and dinner served, Portuguese cuisine
City view from property
Front of property
Reception
Immerse yourself in Lisbon's vibrant energy at My Story Hotel Ouro. Unwind with a drink from the bar, indulge in Portuguese cuisine, or explore the on-site shopping mall. With free WiFi and multilingual staff, this hotel near Avenida da Liberdade offers convenience and connection.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
$106 nightly
The total price is $121
Dec 9 - Dec 10
Total with taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

8.4 out of 10
Very good
(21 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable channels
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable channels
  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable channels
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

Similar properties

Exterior

My Story Hotel Augusta

  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
9.2 out of 10, Wonderful, 500 reviews
$101 nightly
The price is $116
Dec 3 - Dec 4
Total with taxes and fees
My Story Hotel Augusta
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About the neighborhood

Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • Commerce Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 3 min walk - 0.3 km
  • Rossio Square - 5 min walk - 0.5 km
  • Castle of São Jorge - 7 min walk - 0.6 km
  • Avenida da Liberdade - 8 min walk - 0.7 km

Getting around

  • Humberto Delgado Airport (LIS) - 29 min drive
  • Cascais (CAT) - 39 min drive
  • Rossio Station - 7 min walk
  • Cais do Sodré Station - 12 min walk
  • Santa Apolonia Station - 20 min walk
  • Rua da Conceição Stop (28E) - 1 min walk
  • Baixa-Chiado Station - 2 min walk
  • Rua da Conceição Stop (12E) - 3 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Brew - ‬2 min walk
  • ‪Grilled & Company - ‬2 min walk
  • ‪Koppu Ramen Izakaya Chiado - ‬1 min walk

About this property

My Story Hotel Ouro

My Story Hotel Ouro offers a fantastic location, putting you just a 5-minute walk from Rossio Square and Commerce Square. Guests looking for a bite to eat can check out My Story Hotel Ouro, which serves Portuguese cuisine and is open for lunch and dinner. A bar/lounge and a snack bar/deli are other highlights. Fellow travelers say great things about the helpful staff and central location. Public transportation is only a short walk: Rua da Conceição Stop (28E) and Baixa-Chiado Station are just steps away.

At a glance

DONE

Hotel size

    • 51 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas
  • Designer stores on site
  • Shopping mall on site

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

My Story Hotel Ouro - This restaurant specializes in Portuguese cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle service is offered for an extra charge of EUR 25 per room (one-way)

Children & extra beds

  • Airport shuttle service for children up to age 12 costs EUR 25 (one-way)

Policies

Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
Property Registration Number 7845

Also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
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Frequently asked questions

Does My Story Hotel Ouro offer free cancellation for a full refund?

Yes, My Story Hotel Ouro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at My Story Hotel Ouro?

Sorry, pets aren't allowed.

Is parking offered on site at My Story Hotel Ouro?

Sorry, there's no onsite parking at My Story Hotel Ouro.

Is airport shuttle service offered by My Story Hotel Ouro?

Yes, an airport shuttle is available. The charge is EUR 25 per room one-way.

What are the check-in and check-out times at My Story Hotel Ouro?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at My Story Hotel Ouro?

No, this hotel doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.

What is there to do at My Story Hotel Ouro and nearby?

Have fun during the warmer months with activities nearby such as cycling.

Are there restaurants at or near My Story Hotel Ouro?

Yes, My Story Hotel Ouro offers Portuguese cuisine.

What's the area around My Story Hotel Ouro like?

My Story Hotel Ouro is in Lisbon City Center, a short 1-minute walk from Rua da Conceição Stop (28E) and 5 minutes' walk from Rossio Square. Our travelers say the local area is very central.

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My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Breakfast
Restaurant
Shopping center
Attraction
Luggage
Transportation
Coffee

What guests liked

  • The breakfast buffet offered a wide variety of excellent choices and was a highlight of the stay. (12 reviews)
  • The property's restaurant offered an excellent breakfast buffet with many choices and attentive staff. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

6/10 Good

Conveniently placed hotel.

Reception staff friendly and welcoming. Cleaning staff friendly, polite and did a good job. Staff at breakfast looked sullen and unhappy. Did not like drinks in coffee machine. I would swap the coffee machine for cafettiere and include decaff coffee even if it’s just sachets plus choice of tea bags and provide hot water.
Rhian, 4-night trip

10/10 Exceptional

Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Kitt, 2-night trip

10/10 Exceptional

The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
fiona, 4-night trip

8/10 Very good

good hotel great location
LYNETTE, 2-night trip

10/10 Exceptional

Very helpful staff!
Stuart, 6-night trip

10/10 Exceptional

Excelent service, very happy with our stay
MIGUEL, 3-night trip

8/10 Very good

Perfect location. Small room.
Gunnar Morten, 2-night trip

10/10 Exceptional

Nice property within walking distance of many attractions and most transportation
Valerie, 5-night trip

10/10 Exceptional

It is very central and walking distance from a lot of attractions in lisbon.

8/10 Very good

Good location in general but several derelict buildings awaiting renovation
herbert, 3-night trip

10/10 Exceptional

Great few days place to stay

Great location very friendly staff Comfy and fully appointed room a little in the snug side Perfectly clean Close to the metro and main shopping and dining areas No complaints
Eddie, 2-night trip

8/10 Very good

Staff ,for the most part were helpful and friendly.
herman, 8-night trip

10/10 Exceptional

Very clean, fabulous location, right in the middle of tourist area. Room was very quiet, and staff was very friendly and helpful. Breakfast was not too many variety but good quality, especially the pastries. Stayed four nights.
Dallon, 4-night trip

10/10 Exceptional

Convenient, tidy and helpful
Sheryl, 1-night trip

10/10 Exceptional

Great Hotel Good staff and breakfast was great good location just that bathroom is small and there is no tea or coffee machine in the room
Wendy, 1-night trip

10/10 Exceptional

We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.
Janina, 4-night trip

8/10 Very good

Staff was very helpful. Night front desk , she went above and beyond to help with transportation. Rooms are very small but clean.
Carole, 2-night trip

10/10 Exceptional

The room was large and comfortable and very quiet. The location was good for theater district but could be more central for sightseeing. Liked to have the restaurant available for breakfast. There are many steps when carrying luggage.
Ann, 2-night trip

8/10 Very good

Rooms are a bit small
Martinus, 3-night trip

10/10 Exceptional

Location of this Hotel is excellent as it has easy walk to all major areas. For those of us who prefer to use the stairs, this hotel has a beautiful wooden staircase with sturdy antique railings. There is large graphics on the staircase walls and the stairs are very well lit up. The Front Desk and Service staff are are very efficient and friendly. You can have your meals indoors or outdoors.
John, 7-night trip

10/10 Exceptional

Spent 8 nights at this hotel for our 30th anniversary. The room was well decorated for our arrival! All of the staff were amazing! A special shout out to Ana, Francesca, Marianne, Tareq, Mazad and Rana for attending to our every dining need. And also to Joanna who made excellent suggestions for things to do and places to go in Lisbon! Tomas and Miguel were always there to assist with our every need. The room was kept well stocked and cleaned. The breakfast buffet was always full with many excellent choices! A very clean hotel in an excellent, safe, tourist area. We highly recommend that you stay there when visiting Lisbon!

6/10 Good

Alright if you just want a place to sleep

Pros: perfect location to stations, bars and attractions Cons: room was quite different from the photos, it was old, dark and lack maintenance especially for the bathroom. The window is next to a alley and no sunlight can come in. Non stop noise from the water pump that annoy us a bit.
3-night trip

6/10 Good

Bad room hotel in a good location.

The most smallest room I've ever been in. You can not stand by the bad from either sides. Not suitable to be in. The location is great - the best location in lisbon. Breakfast was pleasing not much to ecspect. After being there, i think it was better to locate a little farther from the center, and get a better hotel. It was desapointing...
Tamir, 5-night trip

8/10 Very good

Stayed 3 nights. Clean, tidy, small room with high ceilings. Minor issues can easily be rectified… Room Climate control was locked at front desk which had to be unlocked daily by reception staff?! Coffee machine in room was not re-supplied with coffee on the 2nd day. Staff said that was their policy but quickly corrected that when we asked why there was a coffee machine?
Lane, 3-night trip

8/10 Very good

The different staff at the front desk were not very friendly. The only friendly ones were a young man who recommended a restaurant for dinner and then made our reservation and the young man at check out. The first day we had breakfast there, we already knew it wasn’t included in our stay and the young girl approached us loudly saying it was not included and if we wanted to pay now or add to room. Other people heard and were staring. She could have approached it differently rather than embarrassing us. Location of hotel is great.
Christina, 6-night trip