2/10 欠佳
2025 年 9 月 6 日
Cool if your into cat piss and gear grease.
The manager was absolutely rude and unprofessional. Walked into a room reeking of cat urine and grease chunks in the floor. Asked for another room immediately after discovering how bad it was and was interrogated by the same supposed manager as she said she needed to come physically inspect the room. Upon doing so she proceeded to blame my fiancée and myself of creating the issue and denied giving us another room. I said we will accept a full refund or another room and she said she’d refund but to get everything out of the room first. After all that, I learned we had to contact hotels.com to get a refund. Still going through that process but hopeful they will accomadate as we had to pay for another room elsewhere.
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價