The housekeeper entered our room uninvited put in a code and indicated no service because we were not gone when she arrived to clean the room. We called for assist and the manger arrived apologized said she was new; however when we came back to our room it was not clean although she came to our several times after talking with the manager. It was terrible- the hotel and room was so nice- but this really impacted our experience
SHANAE JONES-FLOYD
SHANAE JONES-FLOYD (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 16 日
JONATHAN
JONATHAN (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 9 日
Front Desk failure
Spacious room. Clean. Safe. Property clean and centrally located to Convention Center. Front desk gave us a room that their Maintenance Engineering staff flagged NOT to be used. The TV and Wi-Fi did not work the entire stay. 2 Maintenance techs came on different days. They were nice but could not fix the problem. I spoke with Front Desk on 9/06. She agreed to issue a $75 refund for the TV not functioning. I checked on our departure day 9/07. The polite front desk gentleman confirmed he saw She initiated (some kind of) a request. He agreed to enter notes requesting the $75 refund too. NO TV. NO REFUND ISSUED.
Sara
Sara (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 8 日
LuAnne
LuAnne (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
Vance
Vance (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 2 日
Muhammad
Muhammad (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 1 日
Crislaine
Crislaine (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
Amazing stay
Amazing hotel, spacious and in a great location! Modern and clean with breakfast included!
Sam
Sam (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 27 日
Sarfraz
Sarfraz (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Miguel
Miguel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 26 日
Sarfraz
Sarfraz (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 23 日
Mohamed réception très professionnel
Mohamed Karam
Mohamed Karam (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 22 日
No room service provided for two days we stayed there. Room was okay. They do provide good breakfast but lack of room service kills all.
Zafar
Zafar (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 21 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
claudia
claudia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Luis
Luis (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
muito boa estadia
osso quarto era incrivel... perto do rooftop que era lindo. Café da manhã era cheio mas bom e o lugar era muito bom, perto de todos os pontos turísticos importantes e de várias linhas de metrô. gostei muito da estadia.
otavio
otavio (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 11 日
Nice hotel near convention center but be aware
I had booked a large room for myself and some friends for a convention taking place, but was told only a week and a half in advance that the floor said room was on was under renovation and instead had to choose from significantly smaller rooms with minimal compensation. The elevators were run-down and bare assumingly due to the renovation and the valet service was ok. The food offered for breakfast was decent, but there are definitely better options out there. The service was great, but there are definitely better options out there, especially near the convention center.