I booked the suite, literally one of the most expensive room. However, when I checked in at 7pm on Sunday night, bed was not made, bathroom was dirty, towel not changed, etc, basically room was not ready at all. Reception changed room for me, then I found out it took forever for the shower to get hot water, no hanger in closet, quite a few ants on the desk. Overall I would expect a suite better than that, even in this rated 4 stars hotel. Nevertheness, the room is big enough, if the hotel would have taken extra steps in overall service and room preparation, it is a decent hotel to stay if you are doing business in the surrounding area......