Although the property is a little dated, the spaciousness of the rooms and the kindness of service is really very impressive. It’s almost exactly like a Disney world hotel, and I mean that in the best way.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 23 日
Almost perfect
We stayed 3 nights, the property very nice and quiete, very modest unlike other all inclusive resorts
Beach somtimes had seaweeds, room very nice oceanfront suite, very nice and clean.
One thing that in my opinion has to change, is everthing related to food, there are 2 restaurants , and 1 snack bar and room service
At the check in day, there was only buffet for dinner (no a la carte) and the buffet was midiocre. I would expect to have at least 1 restaurant which is a la carte in the evening
For lunch there is only 1 restaurant , and the menu is the same for lunch
Also the menu in snack bar is the same as the room service
This should change, especially this isnt low price resort , we expect to have more option in that area
We did share our thoughts with the managers and they did tried to make this better, this shows that they care about the guests , and we are appreciate that
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
Inolvidable Viaje Grand Residences Riviera Cancun
Todo Excelente (Amable todo el personal, Limpieza 100%
Deliciosa la comida y bebidas)
Hermosa experiencia en la Rivera Cancun
真實旅客
3 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 7 日
Beware- Membership Hotel
The major problem is that this is a MEMBER HOTEL. That means if you are not a member, you don't get the first choice of chairs at the beach/pool also the choice of restaurant time is limited. There are only 2 restaurants and the food is not fresh. The buffet is the same food and not the greatest flavor. If I had known these two things, I would have not stayed. The facilities are beautiful and the people are friendly and have excellent service.
Luz Alejandra
Luz Alejandra (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 15 日
This resort is very clean and food quality is very good. But the construction is not complete yet. Meaning it only has two restaurants and one beach restaurant. There are only two pools, one for lane swim and the larger one which has two sections for adults and families. There is basically no entertainment in this resort. After 5 pm there isn't even music playing around the pool. At 5 they pack up the speakers and put them away so it feels very dead. If you like somewhere clean and quiet this place is perfect, but be ready to get bored. The extend of entertainment is playing bingo by the pool in the afternoons which meant for one hour they stopped the music and read the numbers at load one by one even if only 5 people were participating.
Mahsa Ghabouli
Mahsa Ghabouli (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 13 日
William
William (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 13 日
This is the best resort we have ever stayed in! The food, drinks, service, pools, beach, etc was absolutely perfect. We couldn't believe how great it was. We kept waiting for something bad to happen but it was all perfect!! Highly recommend and we will be back.
Joseph N.
Joseph N. (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 3 月 12 日
Keewon
Keewon (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 11 日
Staff knocked on my door five times a day and one time just walked in without knocking.
Robert
Robert (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 10 日
Erjena
Erjena (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Great place for a family vacation
Dylan
Dylan (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Great property with quiet atmosphere and good amenities
Donald
Donald (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Excellently located hotel with a very close to the ocean , ocean views. Staff was friendly and helpful with anything needed. We did some day trips from this hotel and the concierge and travel desk arranged everything nicely.
Philip
Philip (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Second time back and will continue to select this property for my all inclusive vacations. Love it here so much. More relax, high Quality, calm, chill vibes. Not a party resort. Feel more like a home away from home! Staff is the friendliest and I recognized faces from my previous stay.
Anna
Anna (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 7 日
Friendly staff, great room
Patricia
Patricia (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Deborah
Deborah (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 3 日
Our family enjoyed our time at the resort. The room was spacious and we loved having our own private hot tub and pool. Everything was so clean! It is a nice quiet resort. The transportation to and from the resort is wonderful. A nice private SUV and the drivers are really friendly and nice. We did travel with our two teenagers and I would say the resort is more catered to little kids. They have activities but not really for my 17 year old son. I would definitely go back to this resort with my husband but maybe not my teenage kids. They had a nice time but a larger all inclusive might be better for that age range.
Kelly
Kelly (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 1 日
We took a family vacation here. Water was beautiful colors of blue. Very swimmable. We could snorkel off the beach and see fish and stingrays. Hotel was nice, food good and calm and quiet scene.
Ashley Harris
Ashley Harris (3 晚行程)
Orbitz 真實旅客評價
10/10 完美
2025 年 2 月 28 日
Our family (2 teen boys) were looking for a quiet, relaxed beach stay and Grand Residences was a perfect fit. The staff are great, from the airport transfer drivers and concierge, to the waitstaff, cabana attendants and housekeepers. Our Master Suite was huge and the private hot tub was perfect for hanging out at night after dinner. Plenty of quality food options at 2 restaurants, with theme nights to switch things up during your stay. Shrimp tacos at Heaven Beach Bar are great! There are a handful of daily activities, including a daily bike tour into town (Puerto Morelos). Some reviewers complained about signing receipts for meals/drinks/etc, this is only to provide a means to tip your room account. This resort does have timeshare units, and some reviewers complained about timeshare sell pressure - we were not asked about timeshare once during our entire stay. Overall a great experience, highly recommended to anyone who wants a more quiet beach resort experience away from the craziness of the Cancun hotel area.
Jason
Jason (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 27 日
Jiovanny
Jiovanny (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Wonderful property. Room was beautiful. Meals were delicious.
We had a perfect vacation, and would certainly go back to this resort.
Anne
Anne (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 24 日
I had a fantastic stay at Grand Residences by Royal Resorts! The service was exceptional, with staff going above and beyond to make my experience special. The rooms were luxurious, spacious, and impeccably clean. I also loved the stunning beachfront location and the delicious dining options. Overall, it was a truly relaxing and memorable getaway!
Raju S
Raju S (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 2 月 23 日
점심은 맛있게 먹었지만 밖에 비치바와 레스토랑이 너무 일찍 닫아서 많이 즐기지 못했어요. 저녁에 레스토랑 예약한 곳은 음식이 너무 늦게나와 기다리기 힘들었습니다. 우리가 먼저 주문했지만 다른 테이블 음식이 먼저 나오고 우리는 음료만 있고 음식은 없었어요.