6/10 不錯
2025 年 11 月 25 日
the manager was rude, looked down his noes and acted like we didn't belong there. we had just arrived after driving several hours and were in traveling clothes. the email said I could check in but upon arriving he told us the room was not ready and I needed to sit in the lobby to wait. it was about 430pm well passed check in time. I had req to stay on the same floor as friends and he said with a tone, because of the room type, there is only one on each floor. I told him I didn't need to have that type of room if it meant we could stay on the same floor. he said no, in a very rude tone. when my friends walked up who he had checked in prior, who are at the highest level of members you can be, his tone totally changed and an hour later put me on the same floor as them. I didn't know you had to be elite to be treated with respect. When speaking to the girl that worked the desk at night, I voiced my concerns, I was told I was not the only one who has had problems with him. I felt very looked down on, when I was there for an event that is not for the "poor" for sure. He needs to not be judging someone because of what they choose to wear when they are traveling for hours.
meagan
meagan (1 晚家庭旅程)
Hotels.com 真實旅客評價