We got there excited to swim before our event int he evening and we were informed that the pool was closed and the elevator were working properly. We decided to check into pour rooms anyway and our door was not locking for security (dead bolt) broken. Kids were upset and well as all the adults, so we waited for the bar to open at 5pm and at 6pm they informed us that the bar would not open that day (Saturday) because the bartender called in. We left for our event and when we came back we needed to shower before bed and there was absolutely NO HOT WATER! We laid in bed frustrated and the bed spread smelled like mold. Overall the worse place I've ever stayed at ever! and I travel a lot with not once complaining about anything but this place was a ridiculous joke. We asked to speak to the manger and we were told that she's off on weekend so no one could help us with a refund. I called her today Monday to tell her about our experience and she has yet to return my call after leaving 2 messages.
Suzie
Suzie (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 30 日
Raul
Raul (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 17 日
Anthony
Anthony (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 7 日
Ammar
Ammar (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 5 日
Elevators not in working condition for guests to operate.
Olga
Olga (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 31 日
Besides the broken elevator stay was nice
Jose
Jose (1 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 30 日
Needs some updating. The elevator buttons were not working. The bed was noisy just to sit down. Friendly, helpful staff.
Catrina
Catrina (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 22 日
Elevators were inoperable. Wi-Fi not functioning correctly. Not a fan of your pillows, personal preference.
James
James (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 18 日
I was really surprised to find out there was not a free breakfast at this hotel.
Barbara
Barbara (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 11 日
The beds are so uncomfortable! Shower was crappy, elevator was having problems. Will not go back