This was a good place to stay with my family . Complimentary breakfast, heated indoor pool , and friendly service . The only hiccup I would say would be to check in on time if not your room can be mixed up and rebooked with someone else . The issue was corrected accordingly but it still made me uncertain with rebooking. Outside of this minor incident , I enjoyed my stay !
Kirsie
Kirsie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月19日
Khalifah
Khalifah (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月3日
Okay, but I wouldn’t stay here again
The lady at the front desk when we arrived was amazing. Our child had thrown up in his car seat right before arriving and she grabbed us some trash bags without us even asking (and gave us more later for the dirty clothes without us even having to ask!) - she was so helpful!
But… when we got to the room there was a gap SO wide in our door from the latch to the floor that my iPhone fit through it. So large our child’s hand could fit through it. You could see right out the door like it wasn’t shut (but it was). Again, the lady was so helpful and immediately moved us to a new room. The new room door also had a gap but was smaller and only toward the bottom. We noticed that most of the doors on our floor had large gaps.
The breakfast had lots of options and the lady working that was so friendly and doing a great job keeping things stocked, etc.
Overall the staff was great, but that’s the only thing about the hotel that we liked. Doors and beds were creaky, our window shade was broken so we couldn’t open or close it. The elevators were dirty.
Other than the staff, I really can’t figure out how this hotel has such a high rating.
Kari
Kari (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月2日
Larry
Larry (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月28日
Family visit
Traveled to area visit my daughters family. Everything was very clean. The beds were comfortable. Staff was very nice and helpful. Enjoyed the pool area. Hotel is close to lots of shopping, casino and restaurant options. The breakfast buffet was incredible with fresh options. Will stay here again in the future. Free parking. Very good price compared to other hotels in the area. You won't regret staying here.
sallie
sallie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月27日
Kathryn
Kathryn (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月16日
Wrong room frustrated
I was very upset we checked in and I paid for king handicap accessible suite they didn’t have and tried to put us on a 2 beds room and that’s not Greta for a couples night away my booking with hotels.com clearly showed what I booked she said they don’t even have those rooms anymore so you guys messed up
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月15日
Nice Clean and Quiet
Nice clean and quiet. Low water pressure on shower. Raisedsink bowl hard to navigate. Great coffee and breakfast variety.
DIANE
DIANE (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
Loved
The front desk lady was the sweetest and so helpful and understanding.
jepordy
jepordy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
Nice stay
Nice find. Staff was attentive and friendly. Dog friendly. Clean. Great breakfast.
Christopher
Christopher (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Friendly, Clean, Comfortable and Warm
Everything was good. The room we were in had a stain in the floor and the bed side shades were worn out, but everything seemed clean, beds were comfy, shower was clean and hot!
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
They gave us someone else room when we got there they already had their stuff on the bed and box hooked up the tv didn’t work
Julius
Julius (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Nice and clean
Santanu
Santanu (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月21日
Nice olace
Christopher
Christopher (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月19日
Allen
Allen (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
The customer service was awesome
Pleshette
Pleshette (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月9日
The check in was super easy and the girl at the desk was super friendly. We were well pleased with the room and slept well! The breakfast was amazing and the staff was, again, very friendly. We will be using this hotel again for future visits to Cross Lanes!
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Nice and clean
Nice staff
Nice breakfast 10/10
Adil
Adil (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月7日
The room was good and I especially liked the buttons to move the shades up and down. Very unique and wish more hotels had this. And the breakfast oprtions and food were also very good.
Jerre
Jerre (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月5日
Z
amy
amy (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年12月4日
It was alright. Overall needa a remodel..stuff getting older. Ac noisy and filter dirty.
Mrs. Silvia
Mrs. Silvia (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月3日
the tile in the bathroom needs a professional cleaning
Mary
Mary (1 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024年12月3日
Stayed for 2 weeks for work. elevator constantly was having its own issues and sticky and dirty inside. Other than that, friendly staff and nice beds.
真實旅客
11 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Everyone there was so nice! We slept well and beds were comfortable. Whole place was clean and the breakfast was great! Staff was more than amazing and accommodating.