When I book the hotel, it was stated that "Breakfast included". However, when I checked in, the staff at the front desk told me that breakfast was not included and I have to pay 11 USD for the breakfast if I want. Further, the staff was very unhelpful. I bought a sim card and wanted him to look up the menu in Nepal language for me (as I can't understand any), he just shake his head and said "it takes time, I can't." What kind of service is this? Given that it is a 4 star hotel and the price is not cheap at all, I can't accept such working attitude of that staff.