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Hotel Fire & Ice

4.5 star property
Neuss ski-in/ski-out hotel with spa and ski storage

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Escape to Hotel Fire & Ice, a rural retreat where the great outdoors meets upscale comfort. Hit the slopes with ski-in/ski-out access or unwind at Salzburger Hochalm restaurant with local cuisine and kids' meals. Stay connected with in-room WiFi, enjoy activities like snowboarding and sledding, or treat yourself to a spa massage.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Ski facilities
  • Parking available
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Steam room
  • Self parking

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Why we love this property

Spa serenity
The full-service spa offers daily massage treatments for total rejuvenation. A sauna, steam room, and fitness space complete this wellness haven.
Culinary excellence
Discover local cuisine at this hotel's restaurant or savor drinks at 2 bars. A buffet breakfast with vegetarian options features locally sourced ingredients.
Dreamy sleep essentials
Drift into dreamland with hypo-allergenic bedding and pillowtop mattresses. The curated rooms feature premium linens, down comforters, and blackout drapes.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 1 Twin Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Twin Room, 1 Twin Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 258 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Family Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Suite

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Portable fan
Down duvet
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Dec 14 - Dec 15
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About the neighborhood

Map
An der Skihalle 1, Neuss, NW, 41472

What's nearby

  • Jever Fun Skihalle - 1 min walk - 0.0 km
  • Konigsallee - 15 min drive - 16.1 km
  • Mitsubishi Electric Hall - 17 min drive - 22.6 km
  • Messe Düsseldorf - 18 min drive - 23.8 km
  • Cologne Cathedral - 30 min drive - 49.1 km

Getting around

  • Düsseldorf Intl. Airport (DUS) - 31 min drive
  • Cologne - Bonn Airport (CGN) - 55 min drive
  • Kapellen-Wevelinghoven Station - 7 min drive
  • Büttgen Station - 8 min drive
  • Neuss Holzheim Station - 23 min walk

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Café Diamant - ‬7 min drive
  • ‪Biergarten Alpenpark - ‬3 min walk
  • ‪Lareira Portuguesa - ‬8 min drive
  • ‪Subway - ‬6 min drive

About this property

Hotel Fire & Ice

Putting you within a 15-minute drive of Düsseldorf Christmas Market, Hotel Fire & Ice has ski-in/ski-out access, allowing you more time for downhill skiing, snowboarding, and sledding. Guests can indulge in massages at the spa, and local cuisine is served at Salzburger Hochalm, which is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness center, and a sauna. Ski passes, storage, rentals, and lessons are also available.

At a glance

DONE

Hotel size

    • 101 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (EUR 6 per day)
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:30 AM–11:30 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)
  • Mini golf
  • Children's menu
  • Children's games
  • Art supplies

What to do

  • Mini golf
  • Sledding
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 13 meeting rooms
  • Conference center (269 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Ski equipment rentals
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Fitness center
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally-sourced
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Salzburger Hochalm - This restaurant specializes in local cuisine and serves lunch and dinner. A children's menu is available.
Jausenstadl - Onsite buffet restaurant. Open daily.
Salzburger Alm Biergarten - Onsite restaurant. Open select days.
Pistenlounge - This lobby lounge serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Viva Bar - Onsite bar. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 24.50 for adults and EUR 12.25 for children

Children & extra beds

  • Rollaway beds are available for EUR 30.0 per night

Parking

  • Uncovered self parking costs EUR 6 per day
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Does Hotel Fire & Ice offer free cancellation for a full refund?

Yes, Hotel Fire & Ice does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Fire & Ice?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Fire & Ice?

Yes. Self parking costs EUR 6 per day. Parking spots may be limited. RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Hotel Fire & Ice?

You can check in starting at 4:00 PM. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Hotel Fire & Ice and nearby?

Have fun with onsite winter activities like downhill skiing, snowboarding, and sledding. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a sauna. Hotel Fire & Ice also has a steam room.

Are there restaurants at or near Hotel Fire & Ice?

Yes, Salzburger Hochalm offers local cuisine.

What's the area around Hotel Fire & Ice like?

Hotel Fire & Ice is located a short 1-minute walk from Jever Fun Skihalle.

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