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Pacific Palace Hotel

3.5 star property
Hotel with spa, near Harbour Bay Ferry Terminal

Choose dates to view prices

Photo gallery for Pacific Palace Hotel

Lobby
Poolside bar
Exterior
Minibar, in-room safe, desk, soundproofing
2 restaurants, breakfast served
On the vibrant island of Batam, Pacific Palace Hotel is your playground. Savor a rejuvenating massage or aromatherapy at Adorabella Massage, then dance the night away at the nightclub. With a poolside bar, two restaurants serving breakfast to dinner and free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Airport transfer
  • Gym
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 hot tubs
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Business centre

Feel at home (6)

  • Children's pool
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Lift
The current price is HK$279
HK$345 total
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Minibar, in-room safe, desk, soundproofing

Executive Double Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Hair dryer, slippers, towels

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 2

Executive Suite

  • Sleeps 2

View all photos for Cabin Twin Room

Hair dryer, slippers, towels

Cabin Twin Room

  • Sleeps 2

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2

Sanrio Themed Family Suite

  • Sleeps 2

View all photos for Pacific Suites

Minibar, in-room safe, desk, soundproofing

Pacific Suites

  • Sleeps 4

Captain Room

  • Sleeps 2

Similar properties

Lobby

Planet Holiday Hotel & Residence

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2 out of 10, Very good, 291 reviews
Planet Holiday Hotel & Residence
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About the area

Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432

What's nearby

  • Harbour Bay Ferry Terminal - 10 min walk - 0.9 km
  • Nagoya Hill Mall - 15 min walk - 1.3 km
  • BCS Mall - 3 min drive - 3.0 km
  • Grand Batam Mall - 3 min drive - 2.6 km
  • Batam Centre Ferry Terminal - 8 min drive - 8.9 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive
  • Changi Airport (SIN) - 14.1 miles/22.7 km
  • Singapore (XSP-Seletar) - 20.8 miles/33.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Morning Bakery - ‬9 min walk
  • ‪Golden Palace - ‬1 min walk
  • ‪Pacific Palace Cafeteria - ‬2 min walk
  • ‪RM Bundo Kanduang - ‬3 min walk
  • ‪Sate Kambing Jawa Asli - ‬5 min walk

About this property

Pacific Palace Hotel

Pacific Palace Hotel features a nightclub and puts you within a 15-minute walk of Harbour Bay Ferry Terminal. You can visit the spa to be pampered with massages, facials or aromatherapy, and Athena Restaurant, one of 2 restaurants, serves breakfast, lunch and dinner. Other features include a poolside bar, a health club and a fitness centre.

At a glance

DONE

Hotel size

    • 180 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle*
    • Ferry terminal shuttle*
DONE

Off-site

    • Shopping centre shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children's pool
  • Local/corner shop

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Athena Restaurant – This restaurant serves breakfast, lunch and dinner. Open 24 hours.
Neptune Lounge – On-site lobby lounge. Open daily.
Golden Palace – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Shopping centre shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International

Also known as

Pacific Palace Hotel Batam
Pacific Palace Hotel
Pacific Palace Batam
Pacific Palace
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel offer free cancellation for a full refund?

Yes, Pacific Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pacific Palace Hotel?

Yes, there's a children's pool.

Are pets allowed at Pacific Palace Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Pacific Palace Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by Pacific Palace Hotel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Pacific Palace Hotel?

You can check in starting at 3:00 PM. Check-out time is 11:00 AM.

What is there to do at Pacific Palace Hotel and nearby?

Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.

Are there restaurants at or near Pacific Palace Hotel?

Yes, there are 2 on-site restaurants.

What's the area around Pacific Palace Hotel like?

Pacific Palace Hotel is a short 14-minute walk from Harbour Bay Ferry Terminal and 18 minutes' walk from Nagoya Hill Mall.

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Pacific Palace Hotel Reviews

Reviews

8.0

Very good

7.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice place and easy to travel around to the places of interest
Suresh Chris, 2-night trip

8/10 Very good

Will go back to this hotel

The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel.
MD, 2-night trip

10/10 Exceptional

Nice and accommodating. The breakfast was delicious
Suresh Chris, 2-night trip

10/10 Exceptional

Good hotel

Staff are all very friendly and professio2
Wee Peng, 1-night trip

10/10 Exceptional

It’s like going home….

I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Frankie, 2-night trip

8/10 Very good

Unique design.
SOON, 1-night trip

8/10 Very good

ROOM is big enough.
KENTARO, 2-night trip

6/10 Good

Quite run down hotel. Cleanliness need to improve, towel are not clean

6/10 Good

Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
JEFF, 3-night trip

6/10 Good

Room 713

The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Andy, 1-night trip

10/10 Exceptional

2-night trip

10/10 Exceptional

Everything was superb and excellent...sure will book again next time
MOHD, 3-night trip

10/10 Exceptional

Lynette, 2-night trip

10/10 Exceptional

Frankie, 1-night trip

10/10 Exceptional

Great stay as usual!

I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Frankie, 2-night trip

10/10 Exceptional

6/10 Good

Room 713

This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Andy, 1-night trip

2/10 Poor

Andy, 1-night trip

8/10 Very good

KENTARO, 1-night trip

10/10 Exceptional

Pacific Hotel Batam

Peter, 2-night trip

10/10 Exceptional

.
SUDHAKAR, 1-night trip

10/10 Exceptional

Andy, 2-night trip

6/10 Good

Seah, 2-night trip

8/10 Very good

Zaw, 2-night trip

8/10 Very good

We are happy with the stay
Candy, 1-night trip